Hey GUYS
I am facing this errror from about a month ago
[18500,511056] reboot : Power down
i get this error when I shut down my laptop
it gets stuck in there/freezes
and does not turn off
Please help
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Welcome to Manjaro!
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Please read this:
How to provide good information
and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies… -
An
inxi --admin --verbosity=7 --filter --no-host --widthwould be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command) -
That’s typically an UEFI Firmware / BIOS error, so upgrade that first before doing anything else…
P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU or Kernel, … you have without typing it every time
The output toinxi --admin --verbosity=7 --filter --no-host --width is:
System:
Kernel: 5.11.1-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-5.11-x86_64
root=UUID=4a5b9ac1-253f-4ba1-aeed-d74f038c4cda rw quiet apparmor=1
security=apparmor resume=UUID=18f5c562-ba6a-4455-8b98-9ed1a8d2f1c5
udev.log_priority=3
Desktop: Xfce 4.16.0 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm4
dm: LightDM 1.30.0 Distro: Manjaro Linux
Machine:
Type: Portable System: Dell product: Inspiron 3541 v: N/A serial: <filter>
Chassis: type: 8 serial: <filter>
Mobo: Dell model: Inspiron 3541 v: A07 serial: <filter> BIOS: Dell v: A07
date: 11/27/2015
Battery:
ID-1: BAT0 charge: 2.2 Wh condition: 2.2/41.4 Wh (5%) volts: 17.2/14.8
model: SMP-SAN2.8 DELL FW1MN41 type: Li-ion serial: <filter>
status: Charging
Memory:
RAM: total: 3.28 GiB used: 2.13 GiB (65.0%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Quad Core model: AMD A6-6310 APU with AMD Radeon R4 Graphics bits: 64
type: MCP arch: Puma family: 16 (22) model-id: 30 (48) stepping: 1
microcode: 7030105 L2 cache: 2 MiB bogomips: 14379
Speed: 1522 MHz min/max: 1000/1800 MHz boost: enabled Core speeds (MHz):
1: 1522 2: 1552 3: 1476 4: 998
Flags: 3dnowprefetch abm acc_power aes aperfmperf apic arat avx bmi1 bpext
clflush cmov cmp_legacy constant_tsc cpb cpuid cr8_legacy cx16 cx8 de
decodeassists extapic extd_apicid f16c flushbyasid fpu fxsr fxsr_opt ht
hw_pstate ibs lahf_lm lbrv lm mca mce misalignsse mmx mmxext monitor movbe
msr mtrr nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae pat
pausefilter pclmulqdq pdpe1gb perfctr_llc perfctr_nb pfthreshold pge pni
popcnt pse pse36 ptsc rdtscp rep_good sep skinit ssbd sse sse2 sse4_1 sse4_2
sse4a ssse3 svm svm_lock syscall topoext tsc tsc_scale vme vmmcall wdt xsave
xsaveopt
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2
mitigation: Full AMD retpoline, STIBP: disabled, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Mullins [Radeon R4/R5 Graphics] vendor: Dell driver: radeon
v: kernel alternate: amdgpu bus ID: 00:01.0 chip ID: 1002:9851
class ID: 0300
Device-2: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
bus ID: 2-1.4:5 chip ID: 0c45:670b class ID: 0e02
Display: x11 server: X.Org 1.20.10 driver: loaded: ati,radeon
unloaded: modesetting alternate: fbdev,vesa display ID: :0.0 screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")
s-diag: 414mm (16.3")
Monitor-1: eDP res: 1366x768 hz: 60 dpi: 112 size: 309x173mm (12.2x6.8")
diag: 354mm (13.9")
OpenGL: renderer: AMD KABINI (DRM 2.50.0 5.11.1-1-MANJARO LLVM 11.1.0)
v: 4.5 Mesa 20.3.4 direct render: Yes
Audio:
Device-1: AMD Kabini HDMI/DP Audio vendor: Dell driver: snd_hda_intel
v: kernel bus ID: 00:01.1 chip ID: 1002:9840 class ID: 0403
Device-2: AMD FCH Azalia vendor: Dell driver: snd_hda_intel v: kernel
bus ID: 00:14.2 chip ID: 1022:780d class ID: 0403
Sound Server: ALSA v: k5.11.1-1-MANJARO
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell
driver: r8169 v: kernel port: e000 bus ID: 02:00.0 chip ID: 10ec:8136
class ID: 0200
IF: enp2s0 state: down mac: <filter>
Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter
vendor: Dell driver: ath9k v: kernel port: e000 bus ID: 03:00.0
chip ID: 168c:0036 class ID: 0280
IF: wlp3s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
Device-3: Qualcomm Atheros AR9462 Bluetooth type: USB driver: btusb
bus ID: 2-1.2:6 chip ID: 0cf3:0036 class ID: e001
WAN IP: <filter>
Bluetooth:
Device-1: Qualcomm Atheros AR9462 Bluetooth type: USB driver: btusb v: 0.8
bus ID: 2-1.2:6 chip ID: 0cf3:0036 class ID: e001
Message: Required tool hciconfig not installed. Check --recommends
RAID:
Message: No RAID data was found.
Drives:
Local Storage: total: 465.76 GiB used: 117.63 GiB (25.3%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST500LT012-1DG142
size: 465.76 GiB block size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
rotation: 5400 rpm serial: <filter> rev: SDM1 scheme: MBR
Optical-1: /dev/sr0 vendor: TSSTcorp model: DVD+-RW SU-208GB rev: H100
dev-links: cdrom
Features: speed: 24 multisession: yes audio: yes dvd: yes
rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
ID-1: / raw size: 458.55 GiB size: 450.35 GiB (98.21%)
used: 117.63 GiB (26.1%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
uuid: 4a5b9ac1-253f-4ba1-aeed-d74f038c4cda
Swap:
Kernel: swappiness: 60 (default) cache pressure: 100 (default)
ID-1: swap-1 type: partition size: 7.21 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/sda2 maj-min: 8:2 label: N/A
uuid: 18f5c562-ba6a-4455-8b98-9ed1a8d2f1c5
Unmounted:
Message: No Unmounted partitions found.
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
speed: 480 Mb/s chip ID: 1d6b:0002 class ID: 0900
Hub-2: 1-1:2 info: Advanced Micro Devices Root Hub ports: 4 rev: 2.0
speed: 480 Mb/s chip ID: 0438:7900 class ID: 0900
Hub-3: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
speed: 480 Mb/s chip ID: 1d6b:0002 class ID: 0900
Hub-4: 2-1:2 info: Advanced Micro Devices Root Hub ports: 4 rev: 2.0
speed: 480 Mb/s chip ID: 0438:7900 class ID: 0900
Device-1: 2-1.1:3 info: Realtek RTS5129 Card Reader Controller
type: <vendor specific> driver: rtsx_usb,rtsx_usb_ms,rtsx_usb_sdmmc
interfaces: 1 rev: 2.0 speed: 480 Mb/s chip ID: 0bda:0129 class ID: ff00
serial: <filter>
Device-2: 2-1.2:6 info: Qualcomm Atheros AR9462 Bluetooth type: Bluetooth
driver: btusb interfaces: 2 rev: 1.1 speed: 12 Mb/s chip ID: 0cf3:0036
class ID: e001
Device-3: 2-1.4:5 info: Microdia Integrated_Webcam_HD type: Video
driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s chip ID: 0c45:670b
class ID: 0e02
Hub-5: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
speed: 480 Mb/s chip ID: 1d6b:0002 class ID: 0900
Hub-6: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.0 speed: 5 Gb/s
chip ID: 1d6b:0003 class ID: 0900
Sensors:
System Temperatures: cpu: 61.0 C mobo: 45.0 C gpu: radeon temp: 60.0 C
Fan Speeds (RPM): cpu: 3954
Info:
Processes: 216 Uptime: 6m wakeups: 1 Init: systemd v: 247 Compilers:
gcc: 10.2.0 Packages: 1383 pacman: 1361 lib: 405 flatpak: 14 snap: 8
Shell: Bash v: 5.1.0 running in: xfce4-terminal inxi: 3.3.01
1 Like
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In the future, when providing code/output, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text so that the output looks like this:
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.instead of like this:
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.`
(as that makes both our lives much easier)
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No need to do anything right now as I’m an editor here on this site and have fixed it for you already. However, in the future I might not see your post so review my edits by pushing the orange pencil above the post I just fixed.
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Did you or did you not check UEFI / BIOS upgrades already? If not, do that first!
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You’re on an experimental kernel. Have you tried upgrading to 5.10 LTS or if the symtoms are the same, 5.4 LTS?
how to upgrade bios
and where to check for bios upgrades
no I have not checked for kernel 5.10
I am not changing my kernel again because last time when I done It
it results to black screen issue for which I have to reinstall the distro
You seem to have a Dell:
So please check the manufacturer’s web site.
When using a rolling release, it’s a good practice to have multiple kernels on your system just in case something goes wrong with one of the kernels. I’m not saying you should delete your current kernel, just saying you should add one and check that one out, while keeping your current one.
Here’s the wiki page that tells you how to manage multiple kernels:
https://wiki.manjaro.org/index.php/Manjaro_Kernels
1 Like
thanks for the link
yes i have dell laptop
and when I tried to download the driver for manjaro
it only have driver for ubuntu and windows
https://www.dell.com/support/home/en-in/product-support/product/inspiron-15-3541-laptop/drivers
what to choose please guide me
That’s a Dell dynamic website and I can’t tell you what to download because it depends on your country.
If you don’t know how to do that, please contact Dell support and then come back.
Sorry!
1 Like
thank you very,very much for the talking
and the support
1 Like