Hi guys!!! For a few days now I’ve been having problems with sound playback, not even system sounds. It’s like no sound device is recognized, neither input nor output. I’m leaving you the corresponding logs and some other evidence…if you need any other information to help me, just let me know.
System:
Kernel: 6.6.47-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
clocksource: tsc avail: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.6-x86_64
root=UUID=034cce20-46f0-4762-a989-90f4125f7af9 rw apparmor=1
security=apparmor resume=UUID=35dedb6e-40ca-4832-b4a1-6fa39675484b
udev.log_priority=3
Desktop: GNOME v: 46.4 tk: GTK v: 3.24.43 wm: gnome-shell
tools: gsd-screensaver-proxy dm: GDM v: 46.2 Distro: Manjaro base: Arch Linux
Machine:
Type: Laptop System: ASUSTeK product: ASUS EXPERTBOOK B1500CEAEY_B1500CEAE
v: 1.0 serial: <superuser required>
Mobo: ASUSTeK model: B1500CEAEY v: 1.0 serial: <superuser required>
uuid: <superuser required> UEFI: ASUSTeK v: B1500CEAEY.321 date: 12/22/2022
Battery:
ID-1: BAT0 charge: 30.2 Wh (100.0%) condition: 30.2/42.1 Wh (71.8%)
volts: 11.8 min: 11.8 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
status: not charging cycles: 163
Memory:
System RAM: total: 16 GiB available: 15.32 GiB used: 3.42 GiB (22.3%)
Message: For most reliable report, use superuser + dmidecode.
Array-1: capacity: 128 GiB note: check slots: 1 modules: 1 EC: None
max-module-size: 128 GiB note: est.
Device-1: Controller1-ChannelA type: DDR4 detail: synchronous size: 16 GiB
speed: 3200 MT/s volts: note: check curr: 1 min: 1 max: 1 width (bits):
data: 64 total: 64 manufacturer: SK Hynix part-no: HMAB2GS6AMR6N-XN
serial: N/A
CPU:
Info: model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 1
microcode: 0xB8
Topology: cpus: 1x dies: 1 clusters: 4 cores: 4 threads: 8 tpc: 2
smt: enabled cache: L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB
desc: 4x1.2 MiB L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 2423 min/max: 400/4700 scaling: driver: intel_pstate
governor: powersave cores: 1: 2423 2: 2423 3: 2423 4: 2423 5: 2423 6: 2423
7: 2423 8: 2423 bogomips: 44864
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2
avx512_vnni avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd
avx512dq avx512f avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2
cdp_l2 clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16
cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
flush_l1d fma fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp
hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt invpcid
lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b movdiri msr mtrr
nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge
pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed rdt_a rdtscp rep_good
sdbg sep sha_ni smap smep split_lock_detect ss ssbd sse sse2 sse4_1 sse4_2
ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer
tsc_known_freq umip user_shstk vaes vme vmx vnmi vpclmulqdq vpid x2apic
xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: reg_file_data_sampling status: Not affected
Type: retbleed status: Not affected
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB: conditional;
RSB filling; PBRSB-eIBRS: SW sequence; BHI: SW loop, KVM: SW loop
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: ASUSTeK
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: HDMI-A-1,eDP-1 empty: DP-1,DP-2,DP-3 bus-ID: 0000:00:02.0
chip-ID: 8086:9a49 class-ID: 0300
Device-2: IMC Networks USB2.0 HD UVC WebCam driver: uvcvideo type: USB
rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-5:5 chip-ID: 13d3:56a2
class-ID: fe01 serial: <filter>
Display: x11 server: X.org v: 1.21.1.13 with: Xwayland v: 24.1.2
compositor: gnome-shell driver: X: loaded: modesetting alternate: fbdev,vesa
dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 3840x1080 s-size: <missing: xdpyinfo>
Monitor-1: HDMI-A-1 mapped: HDMI-1 pos: primary,right
model: Philips PHL 221V8 serial: <filter> built: 2024 res: 1920x1080 hz: 60
dpi: 102 gamma: 1.2 size: 477x268mm (18.78x10.55") diag: 547mm (21.5")
ratio: 16:9 modes: max: 1920x1080 min: 720x400
Monitor-2: eDP-1 pos: left model: ChiMei InnoLux 0x15f5 built: 2017
res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6")
diag: 394mm (15.5") ratio: 16:9 modes: 1920x1080
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
inactive: wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.1.6-arch1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel Xe Graphics (TGL GT2)
device-ID: 8086:9a49 memory: 7.48 GiB unified: yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: ASUSTeK
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 0000:00:1f.3
chip-ID: 8086:a0c8 class-ID: 0401
API: ALSA v: k6.6.47-1-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.2.3 status: off with: wireplumber status: active
tools: pw-cli,wpctl
Server-3: PulseAudio v: 17.0 status: active with: pulseaudio-alsa
type: plugin tools: pacat,pactl,pavucontrol
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 0000:00:14.3
chip-ID: 8086:a0f0 class-ID: 0280
IF: wlo1 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
Device-2: Intel Ethernet I219-V driver: e1000e v: kernel port: N/A
bus-ID: 0000:00:1f.6 chip-ID: 8086:15fc class-ID: 0200
IF: eno2 state: down mac: <filter>
Info: services: httpd, NetworkManager, systemd-timesyncd, wpa_supplicant
WAN IP: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-10:7 chip-ID: 8087:0026
class-ID: e001
Report: rfkill ID: hci0 rfk-id: 2 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:9a0b rev: class-ID: 0104
Drives:
Local Storage: total: 476.94 GiB used: 315.98 GiB (66.3%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital model: PC SN530
SDBPNPZ-512G-1002 size: 476.94 GiB block-size: physical: 512 B
logical: 512 B speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter>
fw-rev: 21106000 temp: 30.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 39.06 GiB size: 38.15 GiB (97.67%) used: 32.22 GiB (84.4%)
fs: ext4 dev: /dev/nvme0n1p3 maj-min: 259:3 label: N/A
uuid: 034cce20-46f0-4762-a989-90f4125f7af9
ID-2: /boot/efi raw-size: 513 MiB size: 512 MiB (99.80%)
used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p2 maj-min: 259:2 label: N/A
uuid: 6D27-E14D
ID-3: /home raw-size: 29.3 GiB size: 28.67 GiB (97.86%)
used: 16.96 GiB (59.2%) fs: ext4 dev: /dev/nvme0n1p6 maj-min: 259:6
label: Home uuid: eefcea03-6127-40e9-935c-c00395787289
ID-4: /mnt/Ocio raw-size: 192.99 GiB size: 188.9 GiB (97.88%)
used: 142.49 GiB (75.4%) fs: ext4 dev: /dev/nvme0n1p8 maj-min: 259:8
label: Ocio uuid: c4fcea3d-9d4c-4c00-af62-9feed8cf3d2d
ID-5: /mnt/Trabajo raw-size: 205.08 GiB size: 200.8 GiB (97.91%)
used: 124.31 GiB (61.9%) fs: ext4 dev: /dev/nvme0n1p7 maj-min: 259:7
label: Trabajo uuid: c79f5441-4c29-470e-be18-d9d1166dae00
Swap:
Kernel: swappiness: 10 (default 60) cache-pressure: 100 (default) zswap: yes
compressor: zstd max-pool: 20%
ID-1: swap-1 type: partition size: 8.79 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p1 maj-min: 259:1 label: N/A
uuid: 35dedb6e-40ca-4832-b4a1-6fa39675484b
Unmounted:
ID-1: /dev/nvme0n1p4 maj-min: 259:4 size: 1.03 GiB fs: ntfs label: RECOVERY
uuid: 1E7A889E7A8873F5
ID-2: /dev/nvme0n1p5 maj-min: 259:5 size: 200 MiB fs: vfat label: MYASUS
uuid: 8276-1117
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 2-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Device-1: 3-2:2 info: Logitech Keyboard K120 type: keyboard,HID
driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s (183 KiB/s)
lanes: 1 mode: 1.0 power: 90mA chip-ID: 046d:c31c class-ID: 0300
Device-2: 3-3:3 info: HP USB Optical Mouse type: mouse
driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s (183 KiB/s)
lanes: 1 mode: 1.0 power: 100mA chip-ID: 03f0:0b4a class-ID: 0301
Device-3: 3-4:4 info: Realtek RTS5129 Card Reader Controller
type: <vendor specific> driver: rtsx_usb,rtsx_usb_ms,rtsx_usb_sdmmc
interfaces: 1 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0
power: 500mA chip-ID: 0bda:0129 class-ID: ff00 serial: <filter>
Device-4: 3-5:5 info: IMC Networks USB2.0 HD UVC WebCam type: video
driver: uvcvideo interfaces: 3 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1
mode: 2.0 power: 500mA chip-ID: 13d3:56a2 class-ID: fe01 serial: <filter>
Device-5: 3-7:6 info: Elan Micro ELAN:ARM-M4 type: <vendor specific>
driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1
mode: 1.1 power: 100mA chip-ID: 04f3:0c6c class-ID: 0000
Device-6: 3-10:7 info: Intel AX201 Bluetooth type: bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 100mA chip-ID: 8087:0026 class-ID: e001
Hub-4: 4-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 52.0 C mobo: N/A
Fan Speeds (rpm): cpu: 1900
Info:
Processes: 314 Power: uptime: 1m states: freeze,mem,disk suspend: s2idle
avail: deep wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend,
test_resume image: 6.11 GiB services: gsd-power, power-profiles-daemon,
upowerd Init: systemd v: 256 default: graphical tool: systemctl
Packages: pm: pacman pkgs: 1452 libs: 345 tools: gnome-software,pamac,yay
pm: flatpak pkgs: 0 Compilers: clang: 18.1.8 gcc: 14.2.1 Shell: Zsh v: 5.9
running-in: gnome-terminal inxi: 3.3.36
The output from running strawberry on terminal:
~ strawberry ✔
11:07:52.425 WARN unknown Detected locale "LC_CTYPE=C;LC_NUMERIC=es_CU;LC_TIME=es_CU;LC_COLLATE=C;LC_MONETARY=es_CU;LC_MESSAGES=C;LC_PAPER=es_CU;LC_NAME=es_CU;LC_ADDRESS=es_CU;LC_TELEPHONE=es_CU;LC_MEASUREMENT=es_CU;LC_IDENTIFICATION=es_CU" with character encoding "ANSI_X3.4-1968", which is not UTF-8.
11:07:52.425 WARN unknown Qt depends on a UTF-8 locale, and has switched to "C.UTF-8" instead.
11:07:52.425 WARN unknown If this causes problems, reconfigure your locale. See the locale(1) manual
11:07:52.425 WARN unknown for more information.
11:07:52.426 INFO main:181 Strawberry 1.1.1 Qt "6.7.2"
11:07:52.427 INFO main:182 "Manjaro Linux unknown - (linux 6.6.47-1-MANJARO) [x86_64]"
Detected locale "LC_CTYPE=C;LC_NUMERIC=es_CU;LC_TIME=es_CU;LC_COLLATE=C;LC_MONETARY=es_CU;LC_MESSAGES=C;LC_PAPER=es_CU;LC_NAME=es_CU;LC_ADDRESS=es_CU;LC_TELEPHONE=es_CU;LC_MEASUREMENT=es_CU;LC_IDENTIFICATION=es_CU" with character encoding "ANSI_X3.4-1968", which is not UTF-8.
Qt depends on a UTF-8 locale, and has switched to "C.UTF-8" instead.
If this causes problems, reconfigure your locale. See the locale(1) manual
for more information.
11:08:14.314 INFO main:47 TagReader worker connecting to "/tmp/strawberry_3161593332"
11:08:14.391 INFO Player:973 Registered URL handler for "subsonic"
11:08:14.394 INFO Player:973 Registered URL handler for "tidal"
11:08:14.406 INFO Player:973 Registered URL handler for "qobuz"
11:08:14.993 WARN GlobalShortcutsBackendGnome:94 Failed to grab media keys "org.freedesktop.DBus.Error.UnknownMethod" "El objeto no existe en la ruta «/org/gnome/SettingsDaemon/MediaKeys»"
And the output from “pactl list cards”
pactl list cards INT ✘ 2m 47s
Card #0
Name: alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic
Driver: module-alsa-card.c
Owner Module: 22
Properties:
alsa.card = "0"
alsa.card_name = "sof-hda-dsp"
alsa.long_card_name = "ASUSTeKCOMPUTERINC.-ASUSEXPERTBOOKB1500CEAEY_B1500CEAE-1.0-B1500CEAEY"
alsa.driver_name = "snd_soc_skl_hda_dsp"
device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "a0c8"
device.product.name = "Tiger Lake-LP Smart Sound Technology Audio Controller"
device.string = "0"
device.description = "Tiger Lake-LP Smart Sound Technology Audio Controller"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Profiles:
HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker): Play HiFi quality Music (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker) (sinks: 4, sources: 2, priority: 42968, available: yes)
HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2): Play HiFi quality Music (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2) (sinks: 4, sources: 2, priority: 43068, available: yes)
off: Apagado (sinks: 0, sources: 0, priority: 0, available: yes)
Active Profile: HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker)
Ports:
[Out] HDMI3: HDMI / DisplayPort 3 Output (type: HDMI, priority: 700, latency offset: 0 usec, not available)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker), HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
[Out] HDMI2: HDMI / DisplayPort 2 Output (type: HDMI, priority: 600, latency offset: 0 usec, not available)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker), HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
[Out] HDMI1: HDMI / DisplayPort 1 Output (type: HDMI, priority: 500, latency offset: 0 usec, available)
Properties:
device.product.name = "PHL 221V8"
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker), HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
[Out] Speaker: Speaker (type: Speaker, priority: 100, latency offset: 0 usec, availability unknown)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker)
[In] Mic2: Headphones Stereo Microphone (type: Mic, priority: 200, latency offset: 0 usec, availability unknown)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker), HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
[In] Mic1: Digital Microphone (type: Mic, priority: 100, latency offset: 0 usec, availability unknown)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Mic1, Mic2, Speaker), HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
[Out] Headphones: Headphones (type: Headphones, priority: 200, latency offset: 0 usec, available)
Part of profile(s): HiFi (HDMI1, HDMI2, HDMI3, Headphones, Mic1, Mic2)
Thanks in advance