Hi there!
I tried to follow the [Howto] Use wayland with propietary nvidia drivers tutorial. The only step I couldn’t finish was number 3:
gsettings set org.gnome.mutter experimental-features [\"kms-modifiers\"]
after which I get:
zsh: no matches found: ["kms-modifiers"]
After making the changes described in the tutorial, I did not get a 3rd option in GDM’s cog. What is more, two strange behaviors have just appeared:
1- I don’t see the GRUB menu any longer
2- During 2 out of the 4 reboots I have tried so far, after entering my password in GDM and pressing Enter, the screen freezes and I need to reboot using the PC’s power button
Inxi reports:
System:
Kernel: 5.10.61-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64
root=UUID=20705b87-eec6-4fb3-8353-031c51df1cac ro quiet splash apparmor=1
security=apparmor udev.log_priority=3 nvidia-drm.modeset=1
Desktop: GNOME 40.4 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Desktop Mobo: ASUSTeK model: ROG STRIX X570-E GAMING v: Rev X.0x
serial: <filter> UEFI: American Megatrends v: 3405 date: 02/01/2021
Battery:
Device-1: hid-b8:09:8a:ed:37:f6-battery model: Alan E Cyment’s Keyboard
serial: N/A charge: N/A status: Discharging
Device-2: hidpp_battery_0 model: Logitech Wireless Touch Keyboard K400 Plus
serial: <filter> charge: 100% (should be ignored) rechargeable: yes
status: Discharging
Memory:
RAM: total: 15.6 GiB used: 2.4 GiB (15.4%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: 12-Core model: AMD Ryzen 9 5900X bits: 64 type: MT MCP arch: Zen 3
family: 19 (25) model-id: 21 (33) stepping: 0 microcode: A201009 cache:
L2: 6 MiB bogomips: 177651
Speed: 2799 MHz min/max: 2200/3700 MHz boost: enabled Core speeds (MHz):
1: 2799 2: 2239 3: 2217 4: 2217 5: 2794 6: 2246 7: 2235 8: 2236 9: 2235
10: 2237 11: 2219 12: 2691 13: 2237 14: 2235 15: 2219 16: 2216 17: 2216
18: 2240 19: 2239 20: 2242 21: 2215 22: 2508 23: 2218 24: 2218
Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc
cr8_legacy cx16 cx8 de decodeassists erms extapic extd_apicid f16c
flushbyasid fma fpu fsgsbase fsrm fxsr fxsr_opt ht hw_pstate ibpb ibrs ibs
invpcid irperf lahf_lm lbrv lm mba mca mce misalignsse mmx mmxext monitor
movbe msr mtrr mwaitx nonstop_tsc nopl npt nrip_save nx ospke osvw
overflow_recov pae pat pausefilter pclmulqdq pdpe1gb perfctr_core
perfctr_llc perfctr_nb pfthreshold pge pku pni popcnt pse pse36 rdpid rdpru
rdrand rdseed rdt_a rdtscp rep_good sep sha_ni skinit smap smca smep ssbd
sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor svm svm_lock syscall tce
topoext tsc tsc_scale umip v_vmsave_vmload vaes vgif vmcb_clean vme vmmcall
vpclmulqdq wbnoinvd wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, IBRS_FW,
STIBP: always-on, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Nanjing Magewell Eco Capture Dual HDMI M.2 vendor: SafeNet
driver: N/A bus-ID: 04:00.0 chip-ID: 1cd7:0051 class-ID: 0400
Device-2: NVIDIA TU116 [GeForce GTX 1660 Ti] vendor: Micro-Star MSI
driver: nvidia v: 470.63.01 alternate: nouveau,nvidia_drm bus-ID: 0b:00.0
chip-ID: 10de:2182 class-ID: 0300
Display: x11 server: X.Org 1.20.13 compositor: gnome-shell driver:
loaded: nvidia display-ID: :1 screens: 1
Screen-1: 0 s-res: 5440x1080 s-dpi: 96 s-size: 1439x286mm (56.7x11.3")
s-diag: 1467mm (57.8")
Monitor-1: DP-0 res: 1920x1080 hz: 60 dpi: 93 size: 527x296mm (20.7x11.7")
diag: 604mm (23.8")
Monitor-2: DP-2 res: 1920x1080 hz: 60
Monitor-3: DP-4 res: 1600x900 hz: 60 dpi: 92 size: 443x249mm (17.4x9.8")
diag: 508mm (20")
OpenGL: renderer: NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
v: 4.6.0 NVIDIA 470.63.01 direct render: Yes
Audio:
Device-1: Nanjing Magewell Eco Capture Dual HDMI M.2 vendor: SafeNet
driver: N/A bus-ID: 04:00.0 chip-ID: 1cd7:0051 class-ID: 0400
Device-2: NVIDIA TU116 High Definition Audio vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel bus-ID: 0b:00.1 chip-ID: 10de:1aeb
class-ID: 0403
Device-3: AMD Starship/Matisse HD Audio vendor: ASUSTeK
driver: snd_hda_intel v: kernel bus-ID: 0d:00.4 chip-ID: 1022:1487
class-ID: 0403
Sound Server-1: ALSA v: k5.10.61-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes
Sound Server-4: PipeWire v: 0.3.34 running: no
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus-ID: 05:00.0
chip-ID: 8086:2723 class-ID: 0280
IF: wlp5s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
Device-2: Realtek RTL8125 2.5GbE vendor: ASUSTeK driver: r8169 v: kernel
port: e000 bus-ID: 06:00.0 chip-ID: 10ec:8125 class-ID: 0200
IF: enp6s0 state: down mac: <filter>
Device-3: Intel I211 Gigabit Network vendor: ASUSTeK driver: igb v: kernel
port: d000 bus-ID: 07:00.0 chip-ID: 8086:1539 class-ID: 0200
IF: enp7s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
IP v4: <filter> type: noprefixroute scope: global broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
IF-ID-1: br-ac907f97584b state: down mac: <filter>
IP v4: <filter> scope: global broadcast: <filter>
IF-ID-2: docker0 state: down mac: <filter>
IP v4: <filter> scope: global broadcast: <filter>
WAN IP: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-6:3
chip-ID: 8087:0029 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 494.58 GiB used: 421.25 GiB (85.2%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Corsair model: Force MP600
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 type: SSD serial: <filter> rev: EGFM13.0 temp: 37.9 C scheme: GPT
ID-2: /dev/sda maj-min: 8:0 type: USB vendor: Kingston
model: DataTraveler 3.0 size: 28.82 GiB block-size: physical: 512 B
logical: 512 B type: N/A serial: <filter> scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 465.46 GiB size: 457.16 GiB (98.22%)
used: 421.25 GiB (92.1%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: 20705b87-eec6-4fb3-8353-031c51df1cac
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 label: N/A
uuid: 6206-C799
Swap:
Alert: No swap data was found.
Unmounted:
ID-1: /dev/sda2 maj-min: 8:2 size: 4.9 MiB fs: vfat label: ESP
uuid: F940-6C0E
ID-2: /dev/sda3 maj-min: 8:3 size: 300 KiB fs: <superuser required>
label: N/A uuid: N/A
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Hub-2: 1-5:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
power: 100mA chip-ID: 05e3:0610 class-ID: 0900
Device-1: 1-6:3 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029
class-ID: e001
Hub-3: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-4: 3-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 3-4:2 info: ASUSTek AURA LED Controller type: HID
driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 16mA
chip-ID: 0b05:18f3 class-ID: 0300 serial: <filter>
Hub-5: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Device-1: 4-1:2 info: Kingston DataTraveler 100 G3/G4/SE9 G2/50
type: Mass Storage driver: usb-storage interfaces: 1 rev: 3.2 speed: 5 Gb/s
power: 296mA chip-ID: 0951:1666 class-ID: 0806 serial: <filter>
Hub-6: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Hub-7: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-8: 7-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 7-1:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
power: 98mA chip-ID: 046d:c52b class-ID: 0300
Hub-9: 7-4:3 info: Microchip (formerly SMSC) USB2734 ports: 5 rev: 2.1
speed: 480 Mb/s chip-ID: 0424:2734 class-ID: 0900
Hub-10: 7-4.2:4 info: Microchip (formerly SMSC) ports: 2 rev: 2.0
speed: 480 Mb/s power: 2mA chip-ID: 0424:2412 class-ID: 0900
Device-1: 7-4.2.1:6 info: Melfas LGD AIT Touch Controller type: HID
driver: hid-generic,hid-multitouch,usbhid interfaces: 2 rev: 2.0
speed: 12 Mb/s power: 100mA chip-ID: 1fd2:6103 class-ID: 0300
Device-2: 7-4.5:5 info: Microchip (formerly SMSC) Hub Controller type: HID
driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 480 Mb/s
chip-ID: 0424:274c class-ID: 0300
Hub-11: 8-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1
speed: 10 Gb/s chip-ID: 1d6b:0003 class-ID: 0900
Hub-12: 8-4:2 info: Microchip (formerly SMSC) USB5734 ports: 4 rev: 3.1
speed: 5 Gb/s chip-ID: 0424:5734 class-ID: 0900
Sensors:
System Temperatures: cpu: 41.9 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 481 Uptime: 2m wakeups: 3 Init: systemd v: 249 tool: systemctl
Compilers: gcc: 11.1.0 Packages: 1711 apt: 0 pacman: 1700 lib: 439
flatpak: 5 snap: 6 Shell: Zsh v: 5.8 running-in: gnome-terminal inxi: 3.3.06
xrandr:
Screen 0: minimum 8 x 8, current 5440 x 1080, maximum 32767 x 32767
DP-0 connected 1920x1080+3520+0 (normal left inverted right x axis y axis) 527mm x 296mm
1920x1080 60.00*+ 59.94 50.00
1600x900 60.00
1280x1024 75.02 60.02
1280x800 59.81
1280x720 60.00 59.94 50.00
1152x864 75.00
1024x768 75.03 60.00
800x600 75.00 60.32
720x576 50.00
720x480 59.94
640x480 75.00 59.94 59.93
DP-1 disconnected (normal left inverted right x axis y axis)
DP-2 connected 1920x1080+1600+0 normal X axis (normal left inverted right x axis y axis) 294mm x 166mm
1920x1080 60.02*+ 60.00
1600x900 60.00
1280x1024 60.02
1152x864 59.96
1024x768 60.00
800x600 60.32
640x480 59.94
DP-3 disconnected (normal left inverted right x axis y axis)
HDMI-0 disconnected (normal left inverted right x axis y axis)
DP-4 connected primary 1600x900+0+0 (normal left inverted right x axis y axis) 443mm x 249mm
1600x900 60.00*+
1440x900 59.89
1280x1024 60.02
1280x800 59.81
1280x720 60.00
1024x768 60.00
800x600 60.32
640x480 59.94
DP-5 disconnected (normal left inverted right x axis y axis)
sudo dmesg | grep nvidia
[ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 root=UUID=20705b87-eec6-4fb3-8353-031c51df1cac ro quiet splash apparmor=1 security=apparmor udev.log_priority=3 nvidia-drm.modeset=1
[ 0.053903] Kernel command line: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 root=UUID=20705b87-eec6-4fb3-8353-031c51df1cac ro quiet splash apparmor=1 security=apparmor udev.log_priority=3 nvidia-drm.modeset=1
[ 0.942169] nvidia: loading out-of-tree module taints kernel.
[ 0.942173] nvidia: module license 'NVIDIA' taints kernel.
[ 0.950460] nvidia: module verification failed: signature and/or required key missing - tainting kernel
[ 0.957573] nvidia-nvlink: Nvlink Core is being initialized, major device number 236
[ 0.957833] nvidia 0000:0b:00.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=none:owns=none
[ 1.009937] nvidia-modeset: Loading NVIDIA Kernel Mode Setting Driver for UNIX platforms 470.63.01 Tue Aug 3 20:30:55 UTC 2021
[ 1.010474] [drm] [nvidia-drm] [GPU ID 0x00000b00] Loading driver
[ 2.083784] [drm] Initialized nvidia-drm 0.0.0 20160202 for 0000:0b:00.0 on minor 0
[ 2.100629] nvidia_uvm: module uses symbols from proprietary module nvidia, inheriting taint.
[ 2.106480] nvidia-uvm: Loaded the UVM driver, major device number 234.
[ 2.911036] nvidia-gpu 0000:0b:00.3: enabling device (0000 -> 0002)
[ 4.563161] nvidia-gpu 0000:0b:00.3: i2c timeout error e0000000
journalctl --catalog --priority=3 --boot=-1
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 1.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 2.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 3.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 4.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 5.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 6.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 7.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 8.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 9.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel: __common_interrupt: 10.55 No irq handler for vector
Sep 05 22:50:59 pc-laburo kernel:
Sep 05 22:50:59 pc-laburo systemd-udevd[448]: vboxdrv: /usr/lib/udev/rules.d/60-vboxdrv.rules:1 Only network interfaces can be renamed, ignoring NAME="vboxdrv".
Sep 05 22:50:59 pc-laburo systemd-udevd[461]: vboxdrvu: /usr/lib/udev/rules.d/60-vboxdrv.rules:2 Only network interfaces can be renamed, ignoring NAME="vboxdrvu".
Sep 05 22:50:59 pc-laburo kernel: sp5100-tco sp5100-tco: Watchdog hardware is disabled
Sep 05 22:51:00 pc-laburo systemd-udevd[507]: vboxdrv: /usr/lib/udev/rules.d/60-vboxdrv.rules:1 Only network interfaces can be renamed, ignoring NAME="vboxdrv".
Sep 05 22:51:00 pc-laburo systemd-udevd[481]: vboxdrvu: /usr/lib/udev/rules.d/60-vboxdrv.rules:2 Only network interfaces can be renamed, ignoring NAME="vboxdrvu".
Sep 05 22:51:00 pc-laburo systemd-udevd[499]: vboxnetctl: /usr/lib/udev/rules.d/60-vboxdrv.rules:3 Only network interfaces can be renamed, ignoring NAME="vboxnetctl".
Sep 05 22:51:00 pc-laburo gnome-session-binary[1192]: Unrecoverable failure in required component org.gnome.Shell.desktop
Sep 05 22:51:00 pc-laburo gdm-launch-environment][1097]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Sep 05 22:51:01 pc-laburo gdm-launch-environment][1232]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Sep 05 22:51:01 pc-laburo gdm-launch-environment][1280]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Sep 05 22:51:01 pc-laburo kernel: nvidia-gpu 0000:0b:00.3: i2c timeout error e0000000
Sep 05 22:51:01 pc-laburo kernel: ucsi_ccg 5-0008: i2c_transfer failed -110
Sep 05 22:51:01 pc-laburo kernel: ucsi_ccg 5-0008: ucsi_ccg_init failed - -110
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_connector_get_modes [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to get mode at modeIndex 13 of NvKmsKapiDisplay 0x00000100
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000006
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000007
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000008
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000009
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x0000000a
Sep 05 22:51:02 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x0000000b
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000006
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000007
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000008
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x00000009
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x0000000a
Sep 05 22:51:03 pc-laburo kernel: [drm:nv_drm_dumb_map_offset [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000b00] Failed to lookup gem object for mapping: 0x0000000b
Sep 05 22:51:04 pc-laburo bluetoothd[1333]: src/service.c:btd_service_connect() a2dp-sink profile connect failed for 1C:52:16:9C:FE:42: Protocol not available
Sep 05 22:51:04 pc-laburo bluetoothd[1333]: profiles/input/device.c:ioctl_is_connected() Can't get HIDP connection info
Sep 05 22:51:04 pc-laburo bluetoothd[1333]: profiles/input/device.c:ioctl_is_connected() Can't get HIDP connection info
The main reason for trying to use Wayland is having better trackpad support.
Would you need more information to try and diagnose what the problem is?
Thanks in advance for your help,
Alan
