I have an Inspiron 15 3525 that doesn’t wake up from suspension. Tried with swap / without swap and using ext4 and XFS.
6.6.16-2-MANJARO
Any help is appreciated
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Sorry for not being that clear! I’m not sure what’s happening, if it’s crashing, or simply dying, or shutting down. I’m not sure exactly what’s going on, but I believe the best would be locking up. I will add more information to the description! Thank you
System:
Kernel: 6.6.16-2-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc avail: hpet,acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.6-x86_64
root=UUID=beda9a45-df55-42c9-bc81-94dc52be4885 rw quiet splash apparmor=1
security=apparmor resume=UUID=22de6023-8fdf-4856-a6a4-7de7bdbd033e
udev.log_priority=3
Console: pty pts/3 DM: LightDM v: 1.32.0 Distro: Manjaro base: Arch Linux
Machine:
Type: Laptop System: Dell product: Inspiron 15 3525 v: 1.12.0
serial: <superuser required> Chassis: type: 10 v: 1.12.0
serial: <superuser required>
Mobo: Dell model: 03WW1K v: A00 serial: <superuser required> part-nu: 0B9F
uuid: <superuser required> UEFI: Dell v: 1.12.0 date: 07/07/2023
Battery:
ID-1: BAT1 charge: 28.3 Wh (69.4%) condition: 40.8/40.8 Wh (100.0%)
volts: 11.7 min: 11.2 model: BYD 0x4A,0x32,0x42,0x34,0x00,0x00,0x00
type: Li-ion serial: <filter> status: discharging
CPU:
Info: model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP
arch: Zen 2 gen: 3 level: v3 note: check built: 2020-22
process: TSMC n7 (7nm) family: 0x17 (23) model-id: 0x68 (104) stepping: 1
microcode: 0x8608103
Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB L3: 8 MiB
desc: 2x4 MiB
Speed (MHz): avg: 566 high: 1397 min/max: 400/4056 scaling:
driver: amd-pstate-epp governor: powersave cores: 1: 400 2: 400 3: 400 4: 400
5: 400 6: 1397 7: 400 8: 400 9: 400 10: 400 11: 1397 12: 400
bogomips: 50323
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities:
Type: gather_data_sampling status: Not affected
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
protection
Type: spec_rstack_overflow mitigation: Safe RET
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
always-on, RSB filling, PBRSB-eIBRS: Not affected
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Lucienne vendor: Dell driver: amdgpu v: kernel arch: GCN-5
code: Vega process: GF 14nm built: 2017-20 pcie: gen: 3 speed: 8 GT/s
lanes: 16 link-max: gen: 4 speed: 16 GT/s ports: active: eDP-1
empty: HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:164c class-ID: 0300
temp: 40.0 C
Device-2: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-4:3 chip-ID: 0c45:6730
class-ID: 0e02
Display: x11 server: X.org v: 1.21.1.11 compositor: xfwm4 driver: X:
loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa dri: radeonsi
gpu: amdgpu tty: 120x30
Monitor-1: eDP-1 model: LG Display 0x06d1 built: 2021 res: 1920x1080
dpi: 142 gamma: 1.2 size: 344x194mm (13.54x7.64") diag: 395mm (15.5")
ratio: 16:9 modes: max: 1920x1080 min: 640x480
API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi
device: 1 drv: swrast surfaceless: drv: radeonsi inactive: gbm,wayland,x11
API: OpenGL v: 4.6 compat-v: 4.5 vendor: mesa v: 23.3.5-manjaro1.1
note: console (EGL sourced) renderer: AMD Radeon Graphics (radeonsi renoir
LLVM 16.0.6 DRM 3.54 6.6.16-2-MANJARO), llvmpipe (LLVM 16.0.6 256 bits)
Audio:
Device-1: AMD Renoir Radeon High Definition Audio vendor: Dell
driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.1 chip-ID: 1002:1637
class-ID: 0403
Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Dell
driver: snd_rn_pci_acp3x v: kernel alternate: snd_pci_acp3x, snd_pci_acp5x,
snd_pci_acp6x, snd_acp_pci, snd_rpl_pci_acp6x, snd_pci_ps,
snd_sof_amd_renoir, snd_sof_amd_rembrandt, snd_sof_amd_vangogh pcie: gen: 3
speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.5
chip-ID: 1022:15e2 class-ID: 0480
Device-3: AMD Family 17h/19h HD Audio vendor: Dell driver: snd_hda_intel
v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
speed: 16 GT/s bus-ID: 03:00.6 chip-ID: 1022:15e3 class-ID: 0403
API: ALSA v: k6.6.16-2-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 1.0.3 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: rtw_8821ce v: N/A modules: rtw88_8821ce pcie: gen: 1 speed: 2.5 GT/s
lanes: 1 port: 2000 bus-ID: 02:00.0 chip-ID: 10ec:c821 class-ID: 0280
IF: wlp2s0 state: up mac: <filter>
Info: services: NetworkManager, sshd, wpa_supplicant
Bluetooth:
Device-1: Realtek Bluetooth Radio driver: btusb v: 0.8 type: USB rev: 1.1
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-1:2 chip-ID: 0bda:c829
class-ID: e001 serial: <filter>
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
Local Storage: total: 1.14 TiB used: 39.97 GiB (3.4%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: A-Data model: SM2P41C3 NVMe 256GB
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: 92212301 temp: 30.9 C
scheme: GPT
ID-2: /dev/sda maj-min: 8:0 vendor: Toshiba model: MQ04ABF100
size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
tech: HDD rpm: 5400 serial: <filter> fw-rev: 2F
Partition:
ID-1: / raw-size: 229.37 GiB size: 229.26 GiB (99.95%) used: 22.11 GiB (9.6%)
fs: xfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 308 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
compressor: zstd max-pool: 20%
ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/nvme0n1p3 maj-min: 259:3
Sensors:
System Temperatures: cpu: 43.0 C mobo: 36.0 C sodimm: SODIMM C gpu: amdgpu
temp: 41.0 C
Fan Speeds (rpm): cpu: 0
Info:
Memory: total: 8 GiB note: est. available: 7.12 GiB used: 1.24 GiB (17.4%)
Processes: 344 Power: uptime: 2m states: freeze,mem,disk suspend: s2idle
wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend, test_resume
image: 2.83 GiB services: upowerd,xfce4-power-manager Init: systemd v: 255
default: graphical tool: systemctl
Packages: pm: pacman pkgs: 1147 libs: 370 tools: pamac,yay pm: flatpak
pkgs: 0 Compilers: clang: 16.0.6 gcc: 13.2.1 Shell: Bash v: 5.2.26
running-in: pty pts/3 (SSH) inxi: 3.3.33
Moderator edit: In the future, please use proper formatting: [HowTo] Post command output and file content as formatted text
I have a similar problem, but I just hard-press power button to force shut it, so no need for such extreme measures.
I also have AMD hardware (CPU and GPU).
See my topic:
Nope, the backlight is off. Only power button light becomes active, and the fans start spinning. Rest seems to be dead. If there are no logs of attempting to wake, the system is not woke at all, aside some peripherals.
Thanks for the tip with the Ethernet cable. Makes sense.
Anyway, if there are no surviving logs, either there are temporary logs that don’t survive hard boot, or the system really won’t try to wake, which means, I won’t get any data even via ssh.
The same suspend method is used…
I made hibernation work, so that’s one thing, but suspend is working half-way, meaning: laptop suspends but doesn’t wake up correctly.
I found a kernel documentation site that shows various methods of debugging this issue. I haven’t found time to do it yet:
and CHEN, YU 1 Overview When talking about Linux* suspend/hibernate, we are referring to the following three supported Linux system sleep states: STI (suspend-to-idle) is a generic, pure software, lightweight system sleep state. Together with...
Thanks for the reply! In my case, the shutdown doesn’t work
You need to press power and hold it (usually 5-15s) until the computer powers down. This is how power button univerally works in laptops. If this is a PC, then there should be a restart button.
From the site I posted, the first things to look on are points:
However, I’m not sure if normal users, as we, can fully use this, because it often shows after some steps:
Check if this is a regression.
If not, check if this is a graphics issue.
If not, check if this is a driver specific issue.
However, I am not sure if I can do that, but the article is big, so maybe there are some ways described there.
Also, check if you have the same issue on a test user (a user with default settings). I do, so the issue is deeper. I also have a plan to install Manjaro on USB stick or another partition, to check if after clean install it works or not.
Other than that, the only lead is debugging and looking for clues online. The worst case scenario, the issue is with drivers or kernels, which we cannot fix ourselves.
I’ve accepted my fate, I’m going with disabling the suspension on the DE (XFCE), it works for my purposes, I hope it gets fixed sometime in the near future
Regardless of solving or not, your comments were greatly appreciated! Thanks mate.
Did you ever try:
systemctl poweroffsystemctl suspendsystemctl hibernate
and examined the system log those actions left behind?
It was not worth the effort, it won’t comeback from suspension easily, I had to open the backlid, disconnect and connect the battery. So not worth the time and effort to read a few logs. I went with disabling suspension / hibernate, not the most optimal as it is something not enabled by default, but it worked for me. Appreciate your comment mate.
system
12 April 2024 02:04
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(I’ve mashed the button several times already) I will take a look on your post, thanks!