Laptop has no sound after installing os

Support Sound
1

I just recently installed Manjaro Plasma and its pretty cool, asides from no sound. I been looking for a fix, I tried alsamixer, pulse audio, and other methods I found but nothing worked. Anyone got suggestions?

thanks in advance

System:
  Kernel: 5.15.32-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=4040266d-151b-43c4-9cbd-2e065b72bdae rw quiet apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: KDE Plasma v: 5.24.4 tk: Qt v: 5.15.3 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: TECLAST product: F15 Plus v: N/A
    serial: <superuser required>
  Mobo: TECLAST model: F15 Plus serial: <superuser required> UEFI: TECLAST
    v: tPAD3.08 date: 05/27/2021
Battery:
  ID-1: BAT0 charge: 38.0 Wh (100.0%) condition: 38.0/38.0 Wh (100.0%)
    volts: 8.7 min: N/A model: N/A type: Unknown serial: <filter>
    status: charging
Memory:
  RAM: total: 7.6 GiB used: 2.54 GiB (33.4%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Celeron N4120 bits: 64 type: MCP arch: Goldmont Plus
    family: 6 model-id: 0x7A (122) stepping: 8 microcode: 0x1C
  Topology: cpus: 1x cores: 4 smt: <unsupported> cache: L1: 224 KiB
    desc: d-4x24 KiB; i-4x32 KiB L2: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 2487 min/max: 800/2600 scaling: driver: intel_cpufreq
    governor: schedutil cores: 1: 2487 2: 2487 3: 2487 4: 2487 bogomips: 8756
  Flags: 3dnowprefetch acpi aes aperfmperf apic arat arch_capabilities
    arch_perfmon art bts cat_l2 cdp_l2 clflush clflushopt cmov constant_tsc
    cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts ept ept_ad erms est
    flexpriority fpu fsgsbase fxsr ht ibpb ibrs ibrs_enhanced ida intel_pt
    lahf_lm lm mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc
    nopl nx pae pat pbe pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse
    pse36 pts rdpid rdrand rdseed rdt_a rdtscp rep_good sdbg sep sha_ni smap
    smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow
    tsc tsc_adjust tsc_deadline_timer tsc_known_freq umip vme vmx vnmi vpid
    x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 status: Vulnerable: eIBRS with unprivileged eBPF
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel GeminiLake [UHD Graphics 600] driver: i915 v: kernel ports:
    active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:3185
    class-ID: 0300
  Device-2: icSpring camera type: USB driver: uvcvideo bus-ID: 1-7:4
    chip-ID: 32e6:9005 class-ID: 0e02
  Display: x11 server: X.Org v: 1.21.1.3 compositor: kwin_x11 driver: X:
    loaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: eDP-1 model: BOE Display 0x09cc built: 2020 res: 1920x1080
    hz: 60 dpi: 142 gamma: 1.2 size: 344x194mm (13.54x7.64") diag: 395mm (15.5")
    ratio: 16:9 modes: 1920x1080
  OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 21.3.8
    direct render: Yes
Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio
    driver: sof-audio-pci-intel-apl
    alternate: snd_hda_intel,snd_soc_skl,snd_sof_pci_intel_apl bus-ID: 00:0e.0
    chip-ID: 8086:3198 class-ID: 0401
  Sound Server-1: ALSA v: k5.15.32-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.49 running: yes
Network:
  Device-1: Realtek RTL8821CE 802.11ac PCIe Wireless Network Adapter
    driver: rtw_8821ce v: N/A modules: rtw88_8821ce pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: e000 bus-ID: 01:00.0 chip-ID: 10ec:c821 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
    bus-ID: 1-4:2 chip-ID: 0bda:c821 class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 238.47 GiB used: 13.21 GiB (5.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Teclast model: BD256GB SHCB-2280
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 5A0 scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 238.17 GiB size: 233.38 GiB (97.99%)
    used: 13.21 GiB (5.7%) fs: ext4 dev: /dev/sda2 maj-min: 8:2 label: N/A
    uuid: 4040266d-151b-43c4-9cbd-2e065b72bdae
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: NO_LABEL
    uuid: 4A7E-4C51
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 9 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-4:2 info: Realtek Bluetooth Radio type: Bluetooth
    driver: btusb interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 500mA
    chip-ID: 0bda:c821 class-ID: e001 serial: <filter>
  Device-2: 1-5:3 info: Primax USB Optical Mouse type: Mouse
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s
    power: 100mA chip-ID: 0461:4d22 class-ID: 0301
  Device-3: 1-7:4 info: icSpring camera type: Video driver: uvcvideo
    interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 100mA chip-ID: 32e6:9005
    class-ID: 0e02
  Hub-2: 2-0:1 info: Super-speed hub ports: 7 rev: 3.0 speed: 5 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 85.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 213 Uptime: 44m wakeups: 1 Init: systemd v: 250 tool: systemctl
  Compilers: gcc: 11.2.0 clang: 13.0.1 Packages: 1218 pacman: 1207 lib: 333
  flatpak: 0 snap: 11 Shell: Zsh v: 5.8.1 default: Bash v: 5.1.16
  running-in: konsole inxi: 3.3.15
2

Try run lspci -k | grep -iE3 audio and send the output.

And you can try too, run amixer set Master %100 and test the sound.

3
  1. Please read this:
    [HowTo] Provide System Information
    and press the three dots … below your post and press the :pencil2: to give us more information so we can see what’s really going on.
    Now we know the symptom of the disease, but we need some more probing to know where the origin lies… :grin:
  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)
    Also, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text.
4

This is the output for your first command line
lspci -k | grep -iE3 audio  INT ✘  7s 
Subsystem: Device 1e63:003e
Kernel driver in use: i915
Kernel modules: i915
00:0e.0 Multimedia audio controller: Intel Corporation Celeron/Pentium Silver Processor High Definition Audio (rev 06)
DeviceName: Onboard - Sound
Subsystem: Intel Corporation Device 7270
Kernel driver in use: sof-audio-pci-intel-apl
Kernel modules: snd_hda_intel, snd_soc_skl, snd_sof_pci_intel_apl
00:0f.0 Communication controller: Intel Corporation Celeron/Pentium Silver Processor Trusted Execution Engine Interface (rev 06)
DeviceName: Onboard - Other

I also tried your second command line, and it didn’t work.

5

my bad, i fixed the post :joy:

see the issue with my system?

6

first update your system, youre running an old kernel…

7

If you want to use pipewire then install manjaro-pipewire
To keep only the pulseaudio then reinstall manjaro-pulse
Both servers running is not an issue per se, but sometimes is … :sweat_smile:

8