Hello,
since several weeks my internet connection is very slow.
Youtube videos take several minutes to load sometimes. Other times the loading stops and it just says “no network connection”.
At other occasions I was not able to participate in BigBlueButton meetings because I was being logged out constantly.
Even googling sometimes just cancels at show only a white screen.
I do not have those issues on my ipad, which uses the same network. I tried several browsers, e.g. Firefox and Vivaldi.
What kind of information do I need to provide to help someone to support me on this?
My system:
Operating System: Manjaro Linux
KDE Plasma Version: 5.24.2
KDE Frameworks Version: 5.91.0
Qt Version: 5.15.2
Kernel Version: 5.16.11-2-MANJARO (64-bit)
Graphics Platform: X11
Processors: 8 × Intel® Core™ i5-8350U CPU @ 1.70GHz
Memory: 15.4 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
Thank you.
>
> Network:
> Device-1: Intel Ethernet I219-LM vendor: Lenovo driver: e1000e v: kernel
> port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15d7 class-ID: 0200
> IF: enp0s31f6 state: down mac: <filter>
> Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie:
> gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 3d:00.0 chip-ID: 8086:24fd
> class-ID: 0280
> IF: wlp61s0 state: up mac: <filter>
> IP v4: <filter> type: dynamic noprefixroute scope: global
> broadcast: <filter>
> IP v6: <filter> type: noprefixroute scope: link
> WAN IP: <filter>
Check if you system uses Realtek 8168 - if it does then it is likely the wrong driver you are using.
Search the forum using the 
in upper right corner - search for r8168 r8169 driver.
Thanks!
I have found this Wifi is not working on fresh install - #5 by megavolt
Seems like my kind of problem.
Thanks!
I edited the info for network.
Hi @LilSaint
I had the same issue but in Artix (which is an Arch as well), and I guess your device is almost mine.
As @linux-aarhus mentioned it could be a driver issue.
Please check my post there [SOLVED] WiFi Very Slow, Eth. Is OK
I hope it helps you to install the proper driver.
Please let me know if it helps.
Thank you.
Hi @limotux ,
thanks for your contribution.
Your post really seems to describe the same kind of problem. I followed it and got:
➜ ~ sudo pacman -R broadcom-wl
sudo pacman -S broadcom-wl-dkms
[sudo] password for meck:
error: target not found: broadcom-wl
resolving dependencies...
looking for conflicting packages...
Packages (1) broadcom-wl-dkms-6.30.223.271-28
Total Download Size: 1.68 MiB
Total Installed Size: 7.60 MiB
:: Proceed with installation? [Y/n] y
:: Retrieving packages...
broadcom-wl-dkms-6.30.223.271-28-x86_64 1718.1 KiB 2.97 MiB/s 00:01 [#################################################] 100%
(1/1) checking keys in keyring [#################################################] 100%
(1/1) checking package integrity [#################################################] 100%
(1/1) loading package files [#################################################] 100%
(1/1) checking for file conflicts [#################################################] 100%
(1/1) checking available disk space [#################################################] 100%
:: Processing package changes...
(1/1) installing broadcom-wl-dkms [#################################################] 100%
Unload and load kernel modules (wl is provided by broadcom-wl-dkms):
rmmod b43 b43legacy bcm43xx bcma brcm80211 brcmfmac brcmsmac ssb tg3 wl
modprobe wl
:: Running post-transaction hooks...
(1/2) Arming ConditionNeedsUpdate...
(2/2) Install DKMS modules
==> ERROR: Missing sys kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing sbin kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing proc kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing file kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing share kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing mnt kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing srv kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing rootfs-pkgs.txt kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing lib kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing run kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing etc kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing tmp kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing lib64 kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing boot kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing dev kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing home kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing root kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing desktopfs-pkgs.txt kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing var kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing opt kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing bin kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing usr kernel headers for module broadcom-wl/6.30.223.271.
==> ERROR: Missing lost+found kernel headers for module broadcom-wl/6.30.223.271.
The module is marked as “installed” now. I am not sure if it worked because of the errors. I will restart, observe the behaviour of the system and come back to you.
You don’t need broadcom - nor do you need Realtek (your network hardware info)- your system uses intel network hardware only.
The only package related stuff is now a complete system update using the terminal
sudo pacman-mirrors --continent && sudo pacman -Syyu
Then restart your system
reboot
Intel hardware usually works OOB - so with this info - you are looking at a completely different problem.
I think we are looking at the xyproblem kind of problem
@LilSaint
I have to admit I am not a developer or that expert.
So from now on better consult with more experienced users or developers.
Just my 2 cents, I understand that you need to install kernel headers.
I think @linux-aarhus knows better than me.
Let me know what worked with you. I am still learning.
Interesting concept. So I should look into finding the right drivers for my system rather than trying to look for solving the slow connection issue, if I transfer that correctly.
Finding the right drivers = solving the slow connection.
I don’t want to mess things up. Better check with @linux-aarhus or at least try what he recommended.
I’m not sure if you should install linux headers or which ones according to your kernel… but this appears to be missing from the message you posted before.
What I am saying is
- don’t mess with drivers which do no match your hardhware.
- your wireless is Intel 8265 / 8275 - uses iwlwifi - kernel supported
Did you run a full system sync?
- Think back - what have you changed?
- Have you ever installed a VPN connection?
- Have you tried to change DNS resolver?
You say a tablet work as expected - is it used in the same location as the laptop?
Have you tried connecting your laptop using a cable?
Try searching for issues with Intel 8265/8275 perhaps it is a choice between antenna on some systems it is even a matter of coexistence between the bluetooth device (on the same card) and the wireless.
It can be the wireless channel in use by the access point or it can be the distance to the router or it can be objects blocking the signal - armoured concrete walls - it can be multitude of issues.
I am fairly certain it is not a driver issue but a configuration issue - and with that card it is next to figure out without hands on.
Share the link from the following commands
cat /etc/resolv.conf | curl -F 'f:1=<-' ix.io
pacman -Qm | curl -F 'f:1=<-' ix.io
cat /var/log/pacman.log | grep install | curl -F 'f:1=<-' ix.io
journalctl -x --grep Intel --no-pager | curl -F 'f:1=<-' ix.io
journalctl -x -grep DNS --no-pager | curl -F 'f:1=<-' ix.io
➜ ~ cat /etc/resolv.conf | curl -F 'f:1=<-' ix.io
http://ix.io/3S0X
➜ ~ pacman -Qm | curl -F 'f:1=<-' ix.io
http://ix.io/3TfG
➜ ~ cat /var/log/pacman.log | grep install | curl -F 'f:1=<-' ix.io
no results to fetch% ➜ ~ journalctl -x --grep Intel --no-pager | curl -F 'f:1=<-' ix.io
http://ix.io/3TfH
➜ ~ journalctl -x -grep DNS -no-pager | curl -F 'f:1=<-' ix.io
Failed to parse lines 'o-pager'
The good news is your network appears to work normally.
The list of custom packages suggests you are a heavy user of streaming or downloading services.
Perhaps you have - inadvertently - set up a service which exhausts your system - which would also cater for your comparison with other networked devices.
I am fairly certain it is a configuration issue somewhere - so a good old fashioned spring cleaning of your device may reveal what is the culprit.
Thanks for your reply and analysis. How do you deduce the part concerning the heavy using of streaming or downloading services? I am not aware of having installed such services.
Welcome to Manjaro! 
to give us more information so we can see what’s really going on.