Konsole not accepting password

New to Manjaro.Konsole is stuck on password .My password works on software but not accepted by konsole

Please add your exact command and share the error you get. No screenshots!

sudo snap install transitionsdj
```error:[sudo] password for drzc:

you can have 2 different passwords: root and user
you can test with sudo and su command ?
konsole Locale is the same as gui ? you can test to type password for check



oops, it’s my locale and keyboard