Flash screen freeze

Support Graphics & Display
1

hi im using gnome environment. while im using manjaro for exmple after 20minute my screen freezed and my mouse and keyboard disabled and dont work. my cpu is ryzen 7 3800x and gpu is rx 570 8g. and i just can restart my pc to work it.
i have this problem i linux distrobution like manjaro and ubuntu but i haven’t this problem in windows!. mybe this problem for my cpu? cause is a new cpu?
can u help my that i solve this problem?thanks

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:+1: Welcome to Manjaro! :+1:

  1. Please read this:
    How to provide good information
    and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…

  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)

:+1:

P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU or Kernel, … you have without typing it every time

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  1. In the future, when providing code/output, please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text so that the output looks like this:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

    instead of like this:

    Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.`

    (as that makes both our lives much easier)

  2. No need to do anything right now as I’m an editor here on this site and have fixed it for you already. However, in the future I might not see your post so review my edits by pushing the orange pencil above the post I just fixed. :wink:

  3. As the Radeon RX 570 came out in 2010, and you’re on the 5.10 kernel already, I’d try 5.4 LTS first and if that doesn’t solve the problem, try 5.12 next.

    If that doesn’t solve the problem neither, please provide the following output after a REISUB:

    journalctl --boot=-1 | tail --lines=35

:crossed_fingers:

1 Like
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  1. I changed my kernel to 5.4 but doesn’t work and again I had a hang and freeze.
    A new problem that was some software doesn’t work.

Now I don’t now what should i do. I changed Gnome to KDE plasma but this didn’t do anything.

The output of journalctl --boot=-1 | tail --lines=35 is:

May 07 10:39:33 snior-hamid kernel: usb 1-5: New USB device found, idVendor=148f, idProduct=7601, bcdDevice= 0.00
May 07 10:39:33 snior-hamid kernel: usb 1-5: New USB device strings: Mfr=1,Product=2, SerialNumber=3
May 07 10:39:33 snior-hamid kernel: usb 1-5: Product: 802.11 n WLAN
May 07 10:39:33 snior-hamid kernel: usb 1-5: Manufacturer: MediaTek
May 07 10:39:33 snior-hamid kernel: usb 1-5: SerialNumber: 1.0
May 07 10:39:33 snior-hamid kernel: usb 1-5: reset high-speed USB device number 115 using xhci_hcd
May 07 10:39:33 snior-hamid kernel: mt7601u 1-5:1.0: ASIC revision: 76010001MAC revision: 76010500
May 07 10:39:33 snior-hamid kernel: mt7601u 1-5:1.0: Firmware Version: 0.1.00 Build: 7640 Build time: 201302052146____
May 07 10:39:34 snior-hamid kernel: mt7601u 1-5:1.0: EEPROM ver:0d fae:00
May 07 10:39:35 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:35 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Error: mt7601u_mcu_wait_resp timed out
May 07 10:39:36 snior-hamid kernel: xhci_hcd 0000:02:00.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
May 07 10:39:36 snior-hamid kernel: xhci_hcd 0000:02:00.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Vendor request req:07 off:0080 failed:-71
May 07 10:39:36 snior-hamid kernel: mt7601u 1-5:1.0: Vendor request req:02 off:0080 failed:-71
May 07 10:39:37 snior-hamid kernel: mt7601u 1-5:1.0: Vendor request req:02 off:0080 failed:-71
May 07 10:39:37 snior-hamid kernel: mt7601u: probe of 1-5:1.0 failed with error -110
May 07 10:39:37 snior-hamid kernel: usb 1-5: USB disconnect, device number 115
May 07 10:39:37 snior-hamid kernel: usb 1-5: new high-speed USB device number 116 using xhci_hcd
May 07 10:39:37 snior-hamid kernel: usb 1-5: New USB device found, idVendor=148f, idProduct=7601, bcdDevice= 0.00
May 07 10:39:37 snior-hamid kernel: usb 1-5: New USB device strings: Mfr=1,Product=2, SerialNumber=3
May 07 10:39:37 snior-hamid kernel: usb 1-5: Product: 802.11 n WLAN
May 07 10:39:37 snior-hamid kernel: usb 1-5: Manufacturer: MediaTek
May 07 10:39:37 snior-hamid kernel: usb 1-5: SerialNumber: 1.0
May 07 10:39:37 snior-hamid kernel: usb 1-5: reset high-speed USB device number 116 using xhci_hcd
May 07 10:39:37 snior-hamid kernel: mt7601u 1-5:1.0: ASIC revision: 76010001MAC revision: 76010500
May 07 10:39:37 snior-hamid kernel: mt7601u 1-5:1.0: Firmware Version: 0.1.00 Build: 7640 Build time: 201302052146____
May 07 10:39:38 snior-hamid kernel: mt7601u 1-5:1.0: EEPROM ver:0d fae:00
May 07 10:39:39 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:39 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
May 07 10:39:40 snior-hamid kernel: mt7601u 1-5:1.0: Warning: mt7601u_mcu_wait_resp retrying
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  1. That’s just the Desktop Environment on top of the same problem. That’s like repainting your car because the engine stalls. :stuck_out_tongue_winking_eye:

  2. Have you tried:

  3. Did you REISUB because that doesn’t look like the end of your log…

:thinking:

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