[KDE] XPS 13-9350 Shutdown when lid is closed (put to sleep)

Support
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1

Hey guys,

I am having an issue when my laptop sleeps; instead of the system resuming, it instead turns itself off.

I would greatly appreciate any help <3

H/W path         Device          Class          Description
===========================================================
                                 system         XPS 13 9350 (0704)
/0                               bus            0JXC1H
/0/0                             memory         64KiB BIOS
/0/34                            memory         64KiB L1 cache
/0/35                            memory         64KiB L1 cache
/0/36                            memory         512KiB L2 cache
/0/37                            memory         4MiB L3 cache
/0/38                            processor      Intel(R) Core(TM) i7-6560U CPU @ 2.20GHz
/0/39                            memory         8GiB System Memory
/0/39/0                          memory         4GiB Chip LPDDR3 Synchronous 1867 MHz (0.5 ns)
/0/39/1                          memory         4GiB Chip LPDDR3 Synchronous 1867 MHz (0.5 ns)
/0/100                           bridge         Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host Bridge/DRA
/0/100/2                         display        Iris Graphics 540
/0/100/4                         generic        Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsyst
/0/100/14                        bus            Sunrise Point-LP USB 3.0 xHCI Controller
/0/100/14/0      usb1            bus            xHCI Host Controller
/0/100/14/0/3                    generic        BCM2045A0
/0/100/14/0/5                    multimedia     Integrated_Webcam_HD
/0/100/14/1      usb2            bus            xHCI Host Controller
/0/100/14.2                      generic        Sunrise Point-LP Thermal subsystem
/0/100/15                        generic        Sunrise Point-LP Serial IO I2C Controller #0
/0/100/15.1                      generic        Sunrise Point-LP Serial IO I2C Controller #1
/0/100/16                        communication  Sunrise Point-LP CSME HECI #1
/0/100/17                        storage        Sunrise Point-LP SATA Controller [AHCI mode]
/0/100/1c                        bridge         Sunrise Point-LP PCI Express Root Port #1
/0/100/1c.4                      bridge         Sunrise Point-LP PCI Express Root Port #5
/0/100/1c.4/0    wlp58s0         network        BCM4350 802.11ac Wireless Network Adapter
/0/100/1c.5                      bridge         Sunrise Point-LP PCI Express Root Port #6
/0/100/1c.5/0    mmc0            bus            RTS525A PCI Express Card Reader
/0/100/1d                        bridge         Sunrise Point-LP PCI Express Root Port #9
/0/100/1d/0      /dev/nvme0      storage        PM951 NVMe SAMSUNG 256GB
/0/100/1d/0/1    /dev/nvme0n1    disk           256GB NVMe disk
/0/100/1d/0/1/1  /dev/nvme0n1p1  volume         499MiB Windows FAT volume
/0/100/1d/0/1/2  /dev/nvme0n1p2  volume         144GiB EXT4 volume
/0/100/1d/0/1/3  /dev/nvme0n1p3  volume         15MiB reserved partition
/0/100/1d/0/1/4  /dev/nvme0n1p4  volume         91GiB Windows NTFS volume
/0/100/1d/0/1/5  /dev/nvme0n1p5  volume         539MiB Windows NTFS volume
/0/100/1f                        bridge         Sunrise Point-LP LPC Controller
/0/100/1f.2                      memory         Memory controller
/0/100/1f.3                      multimedia     Sunrise Point-LP HD Audio
/0/100/1f.4                      bus            Sunrise Point-LP SMBus
/0/1                             system         Motherboard registers
/0/2                             system         AT Real-Time Clock
/0/3                             generic        PnP device INT3f0d
/0/4                             input          IBM Enhanced keyboard controller (101/2-key)
/0/5                             generic        PnP device DLL0704
/0/6                             system         Motherboard registers
/0/7                             system         Motherboard registers
/0/8                             system         Motherboard registers
/0/9                             system         Motherboard registers
/0/a                             system         PnP device PNP0c31
/1                               power          DELL JHXPY53
2

  1. Please read this:
    How to provide good information
    and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…

  2. An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)

  3. I’m confused: Which of the following are you describing:

    • When you close the lid the machine turns off
    • When you do a systemctl suspend the laptop never wakes up
    • Something else entirely.

:+1:

3