How to provide good information

When asking questions in the forum it is most helpful to everyone for you to provide some basic information.

When sharing information to either give or receive assistance, please be aware of the following:

  • 1 ) In almost every situation not explicitly involving appearance, Text is preferred over Images.

  • 2 ) When providing code or text output, please format it so the content is easy to read.


How to Format “Code” in the Forum

Its easy to make your text and code easy on the eyes

First copy and paste your text/terminal/code into the post.
Then select the text/code and click the post edit toolbar button </>.
Another handy way is to use 3 backticks ` at the start and 3 more at the end of the text like this:

```

Paste text or code here

```

System Information ( inxi )

First no matter what the problem , provide the hardware and software with inxi -Fazy

Please open a terminal and type the commands as below. (Do Not type the $)

$ inxi -Fazy

After executing the command with Enter you should see output similar to this:

System:    Kernel: 5.6.8-1-MANJARO x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Gnome 3.36.2 wm: gnome-shell dm: GDM 3.34.1 
           Distro: Manjaro Linux 
Machine:   Type: Vmware System: VMware product: VMware7,1 v: N/A serial: <filter> Chassis: No Enclosure type: 1 
           serial: <filter> 
           Mobo: Intel model: 440BX Desktop Reference Platform serial: <filter> UEFI: VMware 
           v: VMW71.00V.14410784.B64.1908150010 date: 08/15/2019 
Memory:    RAM: total: 2.89 GiB used: 1.35 GiB (46.7%) 
           RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:       Topology: 2x Single Core model: Intel Core i7-7700K bits: 64 type: SMP arch: Kaby Lake rev: 9 L2 cache: 16.0 MiB 
           bogomips: 16804 
           Speed: 4200 MHz min/max: N/A Core speeds (MHz): 1: 4200 2: 4200 
           Flags: 3dnowprefetch abm adx aes apic arat arch_capabilities arch_perfmon avx avx2 bmi1 bmi2 clflush clflushopt 
           cmov constant_tsc cpuid cpuid_fault cx16 cx8 de f16c flush_l1d fma fpu fsgsbase fxsr hypervisor ibpb ibrs invpcid 
           invpcid_single lahf_lm lm mca mce md_clear mmx movbe msr mtrr nonstop_tsc nopl nx pae pat pcid pclmulqdq pdpe1gb 
           pge pni popcnt pse pse36 pti rdrand rdseed rdtscp sep smap smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall 
           tsc tsc_adjust tsc_deadline_timer tsc_reliable vme x2apic xsave xsavec xsaveopt xsaves xtopology 
Graphics:  Device-1: VMware SVGA II Adapter driver: vmwgfx v: 2.17.0.0 bus ID: 00:0f.0 chip ID: 15ad:0405 
           Display: x11 server: X.org 1.20.8 driver: vmwgfx compositor: gnome-shell resolution: <xdpyinfo missing> 
           OpenGL: renderer: llvmpipe (LLVM 10.0.0 256 bits) v: 3.3 Mesa 20.0.6 compat-v: 3.1 direct render: Yes 
Audio:     Device-1: Ensoniq ES1371/ES1373 / Creative Labs CT2518 driver: snd_ens1371 v: kernel bus ID: 02:02.0 
           chip ID: 1274:1371 
           Sound Server: ALSA v: k5.6.8-1-MANJARO 
Network:   Device-1: Intel 82371AB/EB/MB PIIX4 ACPI vendor: VMware Virtual Machine type: network bridge driver: N/A port: 2150 
           bus ID: 00:07.3 chip ID: 8086:7113 
           Device-2: Intel 82545EM Gigabit Ethernet vendor: VMware PRO/1000 MT Single Port driver: e1000 v: 7.3.21-k8-NAPI 
           port: 1040 bus ID: 02:01.0 chip ID: 8086:100f 
           IF: ens33 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           IP v4: <filter> type: dynamic noprefixroute scope: global broadcast: <filter> 
           IP v6: <filter> type: noprefixroute scope: link 
           WAN IP: <filter> 
Drives:    Local Storage: total: 25.00 GiB used: 271.49 GiB (1086.0%) 
           ID-1: /dev/sda vendor: VMware model: Virtual S size: 25.00 GiB serial: N/A rev: 1.0 scheme: GPT 
           Optical-1: /dev/sr0 vendor: NECVMWar model: VMware IDE CDR10 rev: 1.00 dev-links: cdrom 
           Features: speed: 1 multisession: yes audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: running 
RAID:      Message: No RAID data was found. 
Partition: ID-1: / size: 24.19 GiB used: 10.15 GiB (42.0%) fs: ext4 dev: /dev/sda2 label: N/A 
           uuid: 84ef5c14-5b87-41fa-b405-b9b5988c56dd 
           ID-2: /boot/efi size: 299.4 MiB used: 280 KiB (0.1%) fs: vfat dev: /dev/sda1 label: N/A uuid: D3E4-4CF2 
           ID-3: /home/<filter>/Shares size: 465.63 GiB used: 261.34 GiB (56.1%) fs: fuse.vmhgfs-fuse source: ERR-102 
           label: N/A uuid: N/A 
Unmounted: Message: No unmounted partitions found. 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Device-1: 1-1:2 info: VMware VMware Virtual USB Video Device type: Video driver: uvcvideo interfaces: 2 rev: 2.0 
           speed: 480 Mb/s chip ID: 0e0f:000b 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 speed: 12 Mb/s chip ID: 1d6b:0001 
           Device-2: 2-1:2 info: VMware Virtual Mouse type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 1.1 
           speed: 12 Mb/s chip ID: 0e0f:0003 
           Hub: 2-2:3 info: VMware Virtual USB Hub ports: 7 rev: 1.1 speed: 12 Mb/s chip ID: 0e0f:0002 
           Device-3: 2-2.1:4 info: VMware VMware Virtual USB Mouse type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 
           speed: 12 Mb/s chip ID: 0e0f:0008 serial: <filter> 
Sensors:   Message: No sensors data was found. Is sensors configured? 
Info:      Processes: 200 Uptime: 3m Init: systemd v: 244 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.16 
           running in: gnome-terminal inxi: 3.0.37 


System Logs ( dmesg , journalctl , /var/log/ )

These commands can be used to find errors and troubleshoot


  • dmesg

This command is used to get examine kernel ring buffer logs like hardware errors.

Use examples:

$ sudo dmesg | less

Pipe command to less so output is scrollable with arrow keys.

$ sudo dmesg | grep usb

Get info on usb devices

$ sudo dmesg -l emerg,alert,crit,err,warn

Print only emergency, alert, critical, error, warn messages.


  • journalctl

This command is used to query the (systemd) journal logs, as documented here.

Use examples:

$ journalctl -x -p3 -b1

The flags correspond to explanatory output, priority level, and which boot to pull logs from.

journalctl -f

Live printing of the journal.


  • /var/log/

This directory can contain logs from a number of sources.

Use examples:

$ cat /var/log/Xorg.0.log

Print Xorg log from the current session.

$ cat /var/log/Xorg.0.log.old

Print Xorg log from the previous successful session.

$ cat /var/log/Xorg.1.log

Print Xorg log from after the last suspend.

$ cat/var/log/pacman.log

Print pacman (and pamac) log to view package management history.


Manjaro Log Helper (automated log generator GUI)

manjaro-log-helper package can make generating and sharing information evan easier

Simply install the package and follow the prompts:

$ pamac install manjaro-log-helper
or
$ sudo pacman -S manjaro-log-helper



Mask username and hostname

Ensure anonymity when sharing information

You can add the following pipe to the end of these and other commands for security purposes:
| sed -e "s/$HOSTNAME/HOST/gI" -e "s/$USER/USER/gI"

Use example:

$ journalctl -x -p3 -b1 | sed -e “s/$HOSTNAME/HOST/gI” -e “s/$USER/USER/gI”



Note

This Post is still under construction.
Adapted from original by @anika200

55 Likes
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dmesg requires sudo.

5 Likes

missing option --no-host for inxi

3 Likes

I thought this post was locked.
But modern inxi shouldnt require --no-host

…oh look, Stable still has a stale version. Not sure if its implemented there?

Depends on config … is that the default ?

I think it was changed by the Manjaro team.

You probably have switched it off by changing the setting in /etc/sysctl.d/99-sysctl.conf

echo 'kernel.dmesg_restrict=0' | sudo tee -a /etc/sysctl.d/99-sysctl.conf

Yeah. Changed in May 2019.

2 Likes

It also possible install via pamac/pacman ( in GNOME ia already there ) manjaro-logs-helper

8 Likes

What online service does it use to send to ?

PS - the inxi is odd. Its missing things like boot params (-a), and is also doing pointless -c0 which is ‘no color output’.

PPS - restored simpler inxi command thanks to stable update and added m-l-h

1 Like

The topic is a good start :+1:t2:

I recommend to describe how to replace the username within the logs with the person’s forum account name.

Since each log has a different layout, a “simple” addition of “pipe sed” of all mentioned commands does not suffice unfortunately.

All of them should work fine with something like this:

COMMAND(S) | sed "s/$HOSTNAME/HOST/gI" | sed "s/$USER/USER/gI"
  1. I’m going to say is one last time this year: inxi --full --admin --verbosity=7 --filter --no-host is better than inxi -Fazy :innocent:

  2. Could you change that to:

    export LANG=C; inxi 
    

    As for anyone that has an English version installed, it doesn’t do any harm but for any other language out there, at least we’ll get the output in English…

:grin:

8 Likes

For this purpose I agree with @Fabby regarding the usage of the long version of parameters.

The export is not needed:

LANG=C inxi ..

is better, as it sets the language only for this one command and not for the remaining shell (which could confuse some people).

Most of the time, I ask for multiple commands (inxi, journalctl, … so then an export is :sunglasses: as it keeps the English version until the terminal is closed…)

So it’s easier on the end-user: they now know to type export LANG=C before providing any output in the future…

:man_shrugging:

1 Like

@cscs

For applications it could be useful to add something like:

  1. Start the application in a terminal and post the output here.
  2. Where to find the command for the application
  3. check --help and see if there is a verbose or debug mode.

Would be easier to quote it instead of writing it again and again :slight_smile:

2 Likes

Ad icons for Manjaro-helper for luncher

https://filebin.net/5xs0zw3q5keus82c   https://filebin.net/8m80879e3uqa645f

1 Like

One of those uses the old Manjaro logo … also … this image is a medical sign. We don’t provide medical help, is technical help :wink:

I agree that you provide technical support but the technical support brings peace of mind and therefore partly medical treatment! Do you agree? If I change the red of the cross to green, for example, it may refer to technical assistance!

No, I do not agree.

Green Cross is a symbol of nature and life, so no …

ok I respect your position and I was preparing some alternative proposals. If you want to see them i’'ll send them