Hi everybody,
I’m using Manjaro on a dual boot system. The windows session works fine, but the Linux one keeps randomly crashing: the screen freezes, and the keyboard and mouse become unresponsive, so I have to shut down and restart the computer manually.
The crashes are often triggered when they are heavy processes running (games, firefox with many tabs opened), but also happen randomly with no particular process.
I’ve tried different distros (Mint, PopOS, now Manjaro), but the problem persists.
Looking at the journalctl log, I got the following messages just before the latest freeze:
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Error sending STATISTICS_CMD: time out after 2000ms.
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Current CMD queue read_ptr 18 write_ptr 19
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Start IWL Error Log Dump:
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Status: 0x00000040, count: 6
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Loaded firmware version: 36.ad812ee0.0 8265-36.ucode
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000084 | NMI_INTERRUPT_UNKNOWN
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x000002F0 | trm_hw_status0
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | trm_hw_status1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00024A8C | branchlink2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x008C0C6C | interruptlink1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0003AC02 | interruptlink2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | data1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000080 | data2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x07830000 | data3
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x26016A37 | beacon time
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x1BA4D5D0 | tsf low
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0000003A | tsf hi
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | time gp1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x08A24DF9 | time gp2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000001 | uCode revision type
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000024 | uCode version major
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xAD812EE0 | uCode version minor
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000230 | hw version
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00C89000 | board version
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0012019C | hcmd
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00022000 | isr0
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00800000 | isr1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x08001802 | isr2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x404000C2 | isr3
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | isr4
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0012019C | last cmd Id
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | wait_event
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0000A9CF | l2p_control
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000020 | l2p_duration
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | l2p_mhvalid
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000010 | l2p_addr_match
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0000000D | lmpm_pmg_sel
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x14100651 | timestamp
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00341028 | flow_handler
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Start IWL Error Log Dump:
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Status: 0x00000040, count: 7
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000070 | NMI_INTERRUPT_LMAC_FATAL
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | umac branchlink1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC008694C | umac branchlink2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC008D5F4 | umac interruptlink1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC0083B0C | umac interruptlink2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000800 | umac data1
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC0083B0C | umac data2
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xDEADBEEF | umac data3
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000024 | umac major
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xAD812EE0 | umac minor
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC088628C | frame pointer
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC088628C | stack pointer
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0012019C | last host cmd
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000000 | isr status reg
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Fseq Registers:
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x991C2FAE | FSEQ_ERROR_CODE
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x3B7D239E | FSEQ_TOP_INIT_VERSION
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x10A82907 | FSEQ_CNVIO_INIT_VERSION
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0000A10B | FSEQ_OTP_VERSION
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x6A1667C2 | FSEQ_TOP_CONTENT_VERSION
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xEDBAE1F9 | FSEQ_ALIVE_TOKEN
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xC0B61C79 | FSEQ_CNVI_ID
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0xFAA67FF5 | FSEQ_CNVR_ID
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x00000010 | CNVI_AUX_MISC_CHIP
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0BADCAFE | CNVR_AUX_MISC_CHIP
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0BADCAFE | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: 0x0BADCAFE | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
mai 22 20:33:08 Matebook kernel: iwlwifi 0000:01:00.0: Collecting data: trigger 2 fired.
mai 22 20:33:08 Matebook kernel: ieee80211 phy0: Hardware restart was requested
So I suppose the crash is linked to iwlwifi, though I haven’t check the log with other crashes.
EDIT, here’s the inxi output:
System:
Kernel: 5.10.36-2-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64
root=UUID=793be8b2-bbd3-4411-9146-c2419a050dae rw acpi_osi=Linux
acpi_backlight=vendor quiet apparmor=1 security=apparmor udev.log_priority=3
Desktop: awesome 4.3 vt: 7 dm: LightDM 1.30.0 Distro: Manjaro Linux
base: Arch Linux
Machine:
Type: Laptop System: HUAWEI product: KPL-W0X v: M1D serial: <filter>
Mobo: HUAWEI model: KPL-W0X-PCB v: M1D serial: <filter> UEFI: HUAWEI v: 1.22
date: 02/26/2019
Battery:
ID-1: BAT1 charge: 55.3 Wh (100.0%) condition: 55.3/56.3 Wh (98.2%)
volts: 8.6 min: 7.6 model: DYNAPACK HB4593R1ECW type: Li-ion
serial: <filter> status: Full cycles: 25
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse MX Master 3
serial: <filter> charge: 100% (should be ignored) rechargeable: yes
status: Discharging
Memory:
RAM: total: 6.75 GiB used: 2.82 GiB (41.8%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Quad Core model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx
bits: 64 type: MT MCP arch: Zen family: 17 (23) model-id: 11 (17)
stepping: 0 microcode: 8101007 cache: L2: 2 MiB bogomips: 31952
Speed: 1372 MHz min/max: 1600/2000 MHz boost: enabled Core speeds (MHz):
1: 1372 2: 1373 3: 1371 4: 1373 5: 1455 6: 1594 7: 1372 8: 1374
Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
bmi2 bpext clflush clflushopt clzero cmov cmp_legacy constant_tsc cpb cpuid
cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid
fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb irperf lahf_lm lbrv lm mca
mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc nopl
npt nrip_save nx osvw overflow_recov pae pat pausefilter pclmulqdq pdpe1gb
perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni popcnt pse pse36
rdrand rdseed rdtscp rep_good sep sev sev_es sha_ni skinit smap smca sme
smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 succor svm svm_lock syscall tce
topoext tsc tsc_scale v_vmsave_vmload vgif vmcb_clean vme vmmcall wdt
xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP:
disabled, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series]
vendor: Huawei driver: amdgpu v: kernel bus-ID: 02:00.0 chip-ID: 1002:15dd
class-ID: 0300
Device-2: Quanta hm1091_techfront type: USB driver: uvcvideo bus-ID: 3-1:2
chip-ID: 0408:1020 class-ID: 0e02
Display: x11 server: X.Org 1.20.11 driver: loaded: amdgpu,ati
unloaded: modesetting alternate: fbdev,vesa display-ID: :0 screens: 1
Screen-1: 0 s-res: 4480x1440 s-dpi: 96 s-size: 1185x381mm (46.7x15.0")
s-diag: 1245mm (49")
Monitor-1: eDP res: 1920x1080 hz: 60 dpi: 158 size: 309x173mm (12.2x6.8")
diag: 354mm (13.9")
Monitor-2: HDMI-A-0 res: 2560x1440 dpi: 109 size: 597x336mm (23.5x13.2")
diag: 685mm (27")
OpenGL: renderer: AMD Radeon Vega 8 Graphics (RAVEN DRM 3.40.0
5.10.36-2-MANJARO LLVM 11.1.0)
v: 4.6 Mesa 21.0.3 direct render: Yes
Audio:
Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Huawei
driver: snd_hda_intel v: kernel bus-ID: 02:00.1 chip-ID: 1002:15de
class-ID: 0403
Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Huawei
driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus-ID: 02:00.5
chip-ID: 1022:15e2 class-ID: 0480
Device-3: AMD Family 17h HD Audio vendor: Huawei driver: snd_hda_intel
v: kernel bus-ID: 02:00.6 chip-ID: 1022:15e3 class-ID: 0403
Sound Server-1: ALSA v: k5.10.36-2-MANJARO running: yes
Sound Server-2: JACK v: 0.125.0 running: no
Sound Server-3: PulseAudio v: 14.2 running: yes
Sound Server-4: PipeWire v: 0.3.28 running: no
Network:
Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel
bus-ID: 01:00.0 chip-ID: 8086:24fd class-ID: 0280
IF: wlp1s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-2:2 chip-ID: 8087:0a2b class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 2.05 TiB used: 28.3 GiB (1.3%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZNLN256HAJQ-00000
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
rotation: SSD serial: <filter> rev: 300Q scheme: GPT
ID-2: /dev/sdb maj-min: 8:16 type: USB vendor: Toshiba
model: External USB 3.0 size: 1.82 TiB block-size: physical: 512 B
logical: 512 B serial: <filter> rev: 5438 scheme: MBR
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 92.35 GiB size: 90.34 GiB (97.83%) used: 28.3 GiB (31.3%)
fs: ext4 dev: /dev/sda9 maj-min: 8:9 label: N/A
uuid: 793be8b2-bbd3-4411-9146-c2419a050dae
ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%)
used: 300 KiB (0.1%) fs: vfat dev: /dev/sda5 maj-min: 8:5 label: N/A
uuid: B32D-63BC
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: file size: 6 GiB used: 0 KiB (0.0%) priority: -2
file: /swapfile
Unmounted:
ID-1: /dev/sda1 maj-min: 8:1 size: 250 MiB fs: vfat label: SYSTEM
uuid: 00DF-5786
ID-2: /dev/sda2 maj-min: 8:2 size: 16 MiB fs: <superuser required>
label: N/A uuid: N/A
ID-3: /dev/sda3 maj-min: 8:3 size: 65.21 GiB fs: ntfs label: Windows
uuid: 3AA8E0EDA8E0A899
ID-4: /dev/sda4 maj-min: 8:4 size: 64.66 GiB fs: ntfs label: SteamData
uuid: 5A9296FF9296DF37
ID-5: /dev/sda6 maj-min: 8:6 size: 512 MiB fs: vfat label: WINPE
uuid: DAE1-522A
ID-6: /dev/sda7 maj-min: 8:7 size: 14 GiB fs: ntfs label: Onekey
uuid: 0462E37862E36D3C
ID-7: /dev/sda8 maj-min: 8:8 size: 1024 MiB fs: ntfs label: WinRE
uuid: 76FEE5B4FEE56CB5
ID-8: /dev/sdb1 maj-min: 8:17 size: 1.82 TiB fs: ntfs label: TOSHIBA EXT
uuid: 2894CBCC94CB9B28
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-2:2 info: Intel Bluetooth wireless interface type: Bluetooth
driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
chip-ID: 8087:0a2b class-ID: e001
Hub-2: 1-3:3 info: Realtek RTS5411 Hub ports: 4 rev: 2.1 speed: 480 Mb/s
chip-ID: 0bda:5411 class-ID: 0900
Device-1: 1-3.3:4 info: Holtek USB-HID Keyboard type: Keyboard,HID
driver: hid-generic,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
power: 100mA chip-ID: 04d9:0295 class-ID: 0300
Device-2: 1-3.4:5 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
power: 98mA chip-ID: 046d:c52b class-ID: 0300
Hub-3: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-4: 2-3:2 info: Realtek Hub ports: 4 rev: 3.0 speed: 5 Gb/s
chip-ID: 0bda:0411 class-ID: 0900
Hub-5: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 3-1:2 info: Quanta hm1091_techfront type: Video driver: uvcvideo
interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 0408:1020
class-ID: 0e02
Device-2: 3-2:3 info: Toshiba America MQ04UBF100 type: Mass Storage
driver: usb-storage interfaces: 1 rev: 2.1 speed: 480 Mb/s power: 500mA
chip-ID: 0480:0900 class-ID: 0806 serial: <filter>
Hub-6: 4-0:1 info: Full speed (or root) Hub ports: 1 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 45.8 C mobo: 0 C gpu: amdgpu temp: 45.0 C
Fan Speeds (RPM): N/A
Info:
Processes: 202 Uptime: 14h 50m wakeups: 24 Init: systemd v: 247
tool: systemctl Compilers: gcc: N/A Packages: pacman: 1092 lib: 314
flatpak: 0 Shell: Bash v: 5.1.8 running-in: xfce4-terminal inxi: 3.3.04
Is this something I can fix ? Should I try to install a different driver for the network card ?
Any help would be appreciated !