Can't reach specific websites, not an ISP issue

Support Network
1

Hi!

I’m using a wired connection. I wanted to play Minecraft but to sign in I had to go to Microsoft’s website. When I go to login.live.com it says

Hmm. We’re having trouble finding that site.
We can’t connect to the server at login.live.com.
If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

I checked whether this was a connection issue, however the site works fine on my iPhone and I also tested both ethernet and wifi on a different laptop that uses Linux Mint.

A while ago I changed my internet security setting to WPA2 on the router gateway website and that fixed it for a while but that suddenly stopped working too, I also recently reset my router settings and I still can’t access login.live.com.

My inxi --admin --verbosity=7 --filter --no-host output is as follows:

System:
  Kernel: 5.18.3-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.18-x86_64
    root=UUID=60fe6756-469a-4df1-8e23-bfb9d193f49f rw quiet apparmor=1
    security=apparmor udev.log_priority=3 amdgpu.ppfeaturemask=0xffffffff
  Desktop: KDE Plasma v: 5.24.5 tk: Qt v: 5.15.4 wm: kwin_x11 vt: 1
    dm: SDDM Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: ASUSTeK model: TUF B450-PRO GAMING v: Rev X.0x
    serial: <superuser required> UEFI: American Megatrends v: 2202
    date: 07/14/2020
Battery:
  Message: No system battery data found. Is one present?
Memory:
  RAM: total: 15.56 GiB used: 2.9 GiB (18.6%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2 gen: 3
    built: 2020-22 process: TSMC n7 (7nm) family: 0x17 (23)
    model-id: 0x71 (113) stepping: 0 microcode: 0x8701021
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB
    L3: 32 MiB desc: 2x16 MiB
  Speed (MHz): avg: 2243 high: 3589 min/max: 2200/4208 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 2195 2: 2061
    3: 2122 4: 2203 5: 2196 6: 2194 7: 3589 8: 2054 9: 2050 10: 1863 11: 2202
    12: 2196 bogomips: 86278
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
    bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
    constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
    cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid
    f16c flushbyasid fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibs
    irperf lahf_lm lbrv lm mba mca mce misalignsse mmx mmxext monitor movbe
    msr mtrr mwaitx nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae
    pat pausefilter pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb
    pfthreshold pge pni popcnt pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a
    rdtscp rep_good sep sev sev_es sha_ni skinit smap smca smep ssbd sse sse2
    sse4_1 sse4_2 sse4a ssse3 stibp succor svm svm_lock syscall tce topoext
    tsc tsc_scale umip v_spec_ctrl v_vmsave_vmload vgif vmcb_clean vme
    vmmcall wbnoinvd wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2
    mitigation: Retpolines, IBPB: conditional, STIBP: conditional, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
    vendor: ASUSTeK driver: amdgpu v: kernel arch: GCN 4 process: GF 14nm
    built: 2016-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports: active: DP-2
    empty: DP-1, DVI-D-1, HDMI-A-1, HDMI-A-2 bus-ID: 08:00.0
    chip-ID: 1002:67df class-ID: 0300
  Display: x11 server: X.Org v: 21.1.3 compositor: kwin_x11 driver: X:
    loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa gpu: amdgpu
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: DP-2 mapped: DisplayPort-1 model: ASUS VP248QG
    serial: <filter> built: 2020 res: 1920x1080 dpi: 92 gamma: 1.2
    size: 531x299mm (20.91x11.77") diag: 609mm (24") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  OpenGL: renderer: AMD Radeon RX 580 Series (polaris10 LLVM 13.0.1 DRM
    3.46 5.18.3-1-MANJARO)
    v: 4.6 Mesa 22.1.1 direct render: Yes
Audio:
  Device-1: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590]
    vendor: ASUSTeK driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s
    lanes: 16 bus-ID: 08:00.1 chip-ID: 1002:aaf0 class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 0a:00.4 chip-ID: 1022:1487 class-ID: 0403
  Sound Server-1: ALSA v: k5.18.3-1-MANJARO running: yes
  Sound Server-2: JACK v: 0.125.0 running: no
  Sound Server-3: PulseAudio v: 16.0 running: yes
  Sound Server-4: PipeWire v: 0.3.52 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK PRIME B450M-A driver: r8168 v: 8.049.02-NAPI modules: r8169
    pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 03:00.0
    chip-ID: 10ec:8168 class-ID: 0200
  IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 2.04 TiB used: 403.28 GiB (19.3%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST2000DM008-2FR102
    size: 1.82 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: 0001 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Western Digital
    model: WDS240G2G0A-00JH30 size: 223.57 GiB block-size: physical: 512 B
    logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 0400
    scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 223.27 GiB size: 218.71 GiB (97.96%)
    used: 196.54 GiB (89.9%) fs: ext4 dev: /dev/sdb2 maj-min: 8:18 label: N/A
    uuid: 60fe6756-469a-4df1-8e23-bfb9d193f49f
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 312 KiB (0.1%) fs: vfat dev: /dev/sdb1 maj-min: 8:17 label: N/A
    uuid: D777-5487
  ID-3: /run/media/peri/09427639-084e-42b3-a1e3-d188274b9460
    raw-size: 1.77 TiB size: 1.74 TiB (98.37%) used: 206.74 GiB (11.6%)
    fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: 09427639-084e-42b3-a1e3-d188274b9460
Swap:
  Alert: No swap data was found.
Unmounted:
  ID-1: /dev/sda2 maj-min: 8:2 size: 48.83 GiB fs: ext4 label: N/A
    uuid: 0cd51c5c-bc1d-443e-8fa9-396879dfc5a0
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 10 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-8:2 info: Wacom CTH-490 [Intuos Art/Photo/Comic (S)]
    type: HID,Mouse driver: usbhid,wacom interfaces: 3 rev: 2.0 speed: 12 Mb/s
    power: 498mA chip-ID: 056a:033c class-ID: 0301
  Device-2: 1-10:3 info: Cherry GmbH USB Optical Mouse type: Mouse
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 1.5 Mb/s
    power: 100mA chip-ID: 046a:000c class-ID: 0301
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-4: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: N/A mobo: N/A gpu: amdgpu temp: 40.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 584
Info:
  Processes: 309 Uptime: 5h 29m wakeups: 1 Init: systemd v: 251
  default: graphical tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1
  Packages: pacman: 1881 lib: 535 flatpak: 0 Shell: Bash v: 5.1.16
  running-in: konsole inxi: 3.3.18

Thanks in advance!

2

I’ve tried this on firefox and chromium.

3

Check with a different DNS provider.
Check with computer connected directly to the modem to absolutely rule out router configuration issue.
Clear the browser cache.
Try with a clean browser profile.
Disable adblock and all other extensions.
Does the issue occur with different browser?

1 Like
4

That sounds like a DNS issue. Try to set your DNS servers and reboot, see if it fixes the issue. In Network Manager, for the connection set it to Automatic (address only) and add DNS servers of your choice, for example 1.1.1.1 and 1.0.0.1 and reboot.

5

Thank you for your effort, it turned out to be a DNS issue.

6

Thank you, setting it to 1.1.1.1 worked!

7

Just in case, add a second DNS server so it can be used if the first one is not working.

2 Likes
8

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