You pay them based on a contract and that is their job.
Do you go and acuse a community volunteer policeman for being hostile wen comes to mediate reasonable a public meeting? Why, because is wearing a badge? I can ask to have mine removed if intimidates you.
And how would be exactly your business? Did you ask the people from your internet provider about their relationship there too? I’m sure they gave you the keys to their house to go checking. 
Ah, so you are a caricature expert. Then let me clarify it. Emphasis is not demonizing, demonizing would be lack of empathy. I was demonized here, not once, not twice, but countless times already. I’m sure you didn’t noticed that.
Appreciated any support for the community, but if you go back and read my statement in the old forum, i don’t and i will not get donation money. My involvement in the forum and parts of the project was because i can’t donate money.
If i was to donate my kidney to someone, i would not go chasing that person around, to see what they drink, what they eat as if now i own them. Hope that will sink in.
All the official announcements regarding the decisions about new forum, and all the comments that came from the @Manjaro-Team and @moderators are polite, is in our Forum Rules. so why would we break them?
Do we reply strong? Yes, but still polite.
Continuing to project that was not polite, and insisting on it, will in the end lead to something that nobody here wants, so, step back and read again, and please read in the context. Applying your internal voice to the text written by others will mislead you badly. Consider that too!
If and only if, patience would have been a general atribute of everyone, the risen questions would have been answered better.
We had the patience to try to recover old forum. We had the patience to build a new one when the previous task failed. We had the patience to leave all our other projects and only deal with this, so the community gets the status of ALIVE back. We had the patience to answer in general or in particular to all, only to get that we are not welcoming enough, but we are hostile.
What a wonderful outcome!
But you know what? We still have the patience and courtesy to deal with them! FIRMLY