Cannot connect bluetooth headphone (Sony WH-CH510)

Support
1

I cannot connect to Sony WH-CH510 headphone on HP 245 G7 laptop. I have a logictech bluetooth mouse connected to the same laptop.
Inxi –

~ ❯ inxi -Fazy
System:
  Kernel: 6.1.23-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-6.1-x86_64
    root=UUID=1342b0ae-3cb7-466c-ad56-71b088048ff2 rw rootflags=subvol=@ quiet
    splash resume=UUID=3c5d2064-8192-4b82-af8e-260d643b2a22
    udev.log_priority=3
  Desktop: KDE Plasma v: 5.27.4 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: HP product: HP 245 G7 Notebook PC v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: HP model: 85B1 v: 84.50 serial: <superuser required> UEFI: AMI
    v: F.64 date: 09/22/2021
Battery:
  ID-1: BAT0 charge: 18.1 Wh (44.1%) condition: 41.0/41.0 Wh (100.0%)
    volts: 11.1 min: 11.3 model: Hewlett-Packard Primary type: Li-ion
    serial: <filter> status: discharging
  Device-1: hid-f4:73:35:1e:61:f1-battery model: Bluetooth Mouse
    M336/M337/M535 serial: N/A charge: N/A status: discharging
  Device-2: hidpp_battery_0 model: Logitech Wireless Keyboard
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: AMD Ryzen 3 3300U with Radeon Vega Mobile Gfx bits: 64 type: MCP
    arch: Zen/Zen+ note: check gen: 1 level: v3 note: check built: 2019
    process: GF 12nm family: 0x17 (23) model-id: 0x18 (24) stepping: 1
    microcode: 0x8108109
  Topology: cpus: 1x cores: 4 smt: <unsupported> cache: L1: 384 KiB
    desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB desc: 4x512 KiB L3: 4 MiB
    desc: 1x4 MiB
  Speed (MHz): avg: 1288 high: 1316 min/max: 1400/2100 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1316 2: 1302
    3: 1264 4: 1271 bogomips: 16774
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT disabled
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    disabled, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Picasso/Raven 2 [Radeon Vega Series / Radeon Mobile Series]
    vendor: Hewlett-Packard driver: amdgpu v: kernel arch: GCN-5 code: Vega
    process: GF 14nm built: 2017-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports:
    active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 04:00.0 chip-ID: 1002:15d8
    class-ID: 0300 temp: 46.0 C
  Device-2: Cheng Uei Precision Industry (Foxlink) HP TrueVision HD Camera
    type: USB driver: uvcvideo bus-ID: 1-4:3 chip-ID: 05c8:03d2 class-ID: 0e02
  Display: x11 server: X.Org v: 21.1.8 with: Xwayland v: 23.1.1
    compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
    s-diag: 414mm (16.31")
  Monitor-1: eDP-1 mapped: eDP model: BOE Display 0x0832 built: 2018
    res: 1366x768 hz: 60 dpi: 112 gamma: 1.2 size: 309x174mm (12.17x6.85")
    diag: 355mm (14") ratio: 16:9 modes: max: 1366x768 min: 640x480
  API: OpenGL v: 4.6 Mesa 23.0.2 renderer: AMD Radeon Vega 6 Graphics (raven
    LLVM 15.0.7 DRM 3.49 6.1.23-1-MANJARO) direct-render: Yes
Audio:
  Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 04:00.1 chip-ID: 1002:15de class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Hewlett-Packard
    driver: snd_pci_acp3x v: kernel alternate: snd_rn_pci_acp3x, snd_pci_acp5x,
    snd_pci_acp6x, snd_acp_pci, snd_rpl_pci_acp6x, snd_pci_ps,
    snd_sof_amd_renoir, snd_sof_amd_rembrandt pcie: gen: 3 speed: 8 GT/s
    lanes: 16 bus-ID: 04:00.5 chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h/19h HD Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.1.23-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsamixer,amixer
  Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
  Server-2: JACK v: 1.9.22 status: off tools: N/A
  Server-3: PipeWire v: 0.3.68 status: off with: wireplumber status: active
    tools: pw-cli,wpctl
  Server-4: PulseAudio v: 16.1 status: active tools: pacat,pactl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: f000 bus-ID: 02:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: eno1 state: down mac: <filter>
  Device-2: Realtek RTL8822BE 802.11a/b/g/n/ac WiFi adapter
    vendor: Hewlett-Packard driver: rtw_8822be v: N/A modules: rtw88_8822be pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 port: e000 bus-ID: 03:00.0
    chip-ID: 10ec:b822 class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
  IF-ID-1: virbr0 state: down mac: <filter>
Bluetooth:
  Device-1: Realtek Bluetooth 4.2 Adapter type: USB driver: btusb v: 0.8
    bus-ID: 3-1:2 chip-ID: 0bda:b00b class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
  Local Storage: total: 1.14 TiB used: 52.79 GiB (4.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
    model: WD Blue SN570 250GB size: 232.89 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 234110WD temp: 45.9 C scheme: GPT
  ID-2: /dev/sda maj-min: 8:0 vendor: Western Digital model: WD10SPZX-60Z10T0
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    type: HDD rpm: 5400 serial: <filter> rev: 1A04 scheme: GPT
Partition:
  ID-1: / raw-size: 223.79 GiB size: 223.79 GiB (100.00%)
    used: 52.78 GiB (23.6%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 608 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
  ID-3: /home raw-size: 223.79 GiB size: 223.79 GiB (100.00%)
    used: 52.78 GiB (23.6%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-4: /var/log raw-size: 223.79 GiB size: 223.79 GiB (100.00%)
    used: 52.78 GiB (23.6%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 8.8 GiB used: 13.2 MiB (0.1%)
    priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3
Sensors:
  System Temperatures: cpu: 46.6 C mobo: N/A gpu: amdgpu temp: 46.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 260 Uptime: 32m wakeups: 8 Memory: 5.71 GiB used: 3.3 GiB (57.9%)
  Init: systemd v: 252 default: graphical tool: systemctl Compilers:
  gcc: 12.2.1 clang: 15.0.7 Packages: pm: pacman pkgs: 1467 libs: 363
  tools: pamac,paru,yay pm: flatpak pkgs: 0 Shell: Zsh v: 5.9 default: Bash
  v: 5.1.16 running-in: kitty inxi: 3.3.26

While connecting, bluetoothctl throws the error: Failed to pair: org.bluez.Error.AlreadyExists

2

Hi there. I’m not sure if the following threads might help you…

First - Disconnect, untrust and remove the device in bluetoothctl, then rescan and repair it.

There are some other suggestions here but I cannot guarantee their effectiveness…

https://unix.stackexchange.com/questions/609180/archlinux-failed-to-pair-org-bluez-error-alreadyexists

https://askubuntu.com/questions/1240045/bluetooth-pairing-problems-ubuntu-20-04-failed-to-pair-org-bluez-error-authent

I hope you get it sorted soon.

R :slight_smile:

3

What device is indicated in Audio Device configuration? I had to select the Bluetooth connection manually first time round.

4

I cannot pair the device in the first place, let alone

I tried both the links before posting, none worked

5

Hi.
You probably first paired them to your phone or some other device.
I got my Sony WH CH-520 to show up in the pairing UI panel of Manjaro (KDE) by pressing the pair button on the headset for about 7 seconds. You can hear “pairing” in the headset when it enters pairing mode.

More info about this here:

https://www.sony.com/electronics/support/articles/00250217

The headphones may have been connected to the computer through Low Energy (LE) communication mode. This usualy occurs when the headphones are paired without pressing the Power button for seven seconds, and may result in the headphones not pairing to the computer or the computer not having sound.

They mention this even in the headset manual which most people, like me, did not read. :stuck_out_tongue:

https://helpguide.sony.net/mdr/2958/v1/en/index.html

I’m not allowed to post links yet, since I created this account to post here, so replace [dot] to get the right ones.*

Hope this helps.

Cheers.

* post edited by @nikgnomic: New users can post inactive links in preformatted text

6

Well, for some reason it seems related to this particular laptop (HP 245 G7 with AMD CPU). Had another old laptop with an Intel processor running Manjaro, the headphone connects on that like a breeze. I am at a loss what to do.

PS - I figured out part of the problem - Both of the Bluetooth devices are getting connected, but cannot be connected simultaneously. If I connect the BT mouse, can’t connect the headphone and vice versa. What should I do?

7

If you have a spare USB port, you could try using multiple bluetooth adapters.

https://unix.stackexchange.com/questions/73488/sending-to-two-bluetooth-speakers-at-once/88720#88720

8

So the post says the problem appears for two streaming devices. But the mouse is not a streaming device, right?
About the suggestion, I don’t have a Bluetooth adapter :sweat_smile:, so will have to try that later.

9

A mouse shouldn’t be a streaming device, but it might only require 1 streaming device for this to be a problem. It could also depend on the hardware.

If you can’t connect more than 1 device then it makes sense you might be able to use one per adapter. Unfortunately I can’t test with 2 either, as I only have 1.

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