Cannot access wireless with new PineBookPro

ARM Technical Assistance
1

Hi All, I just received my Pine64 laptop. Nice machine! Unfortunately, I have not been able to get internet access working. Network Management repeatedly attempts to configure the wireless connection, but reports, “Connection failed”, followed by “Wireless Interface (wlan0) IP configuration was unavailable”.

I double checked that I set the wifi password correctly in System Settings → Connections → WiFi Security. I am accessing the same wifi access point successfully from a Windows laptop, which tells me I have the wifi access point name and password correct.

My wireless router is set up to provide dynamic IP addresses. Does the Pine64 need a static IP address to connect to the net, or should dynamic IP addresses work OK?

Thanks for any advice.

2

Sorry, tried to include output of ‘inxi -F’ in my post, but I get an error: Sorry, can’t include links in a post. (I don’t see a link, but OK…)

3

Sorry again. Partial output of inxi -F says about network:

Network: Message: No ARM data found for this feature.
IF-ID-1: wlan0 state: down mac: 10:2c:6b:1b:a5:dc

state:down does not sound promising…

4

Make sure your WiFi is enabled.

https://wiki.pine64.org/index.php/Pinebook_Pro#Privacy_Switches

5

Thanks for your reply. I am still not connecting to the wireless hub. I used the Pine64 key + F11 to toggle wireless privacy off (as shown by num light blinking 3 times.) Rebooted: now the error reported by Net. Mgmt. is “Authorization supplicant timed out”. Used P64 + F11 to toggle wireless privacy back on (num light blinks 2 times.) Rebooted: error is back to “wlan0 IP configuration was unavailable”.

Any other ideas would be appreciated.

6

Try disabling 802.11r Fast Transition in your wireless router. This worked for me.

7
8

I recently purchased a Pine64 laptop. I have not been able to get internet access working. Network Management repeatedly attempts to configure the wireless connection, but reports, “Connection failed”, followed by “Wireless Interface (wlan0) IP configuration was unavailable”.
(I have xfinity internet.)

I double checked that I set the wifi password correctly in System Settings → Connections → WiFi Security. I am accessing the same wifi access point successfully from a Windows laptop, which tells me I have the wifi access point name and password correct. Also, I recently configured a new Amazon Fire tablet to use the xfinity router with no problem.

In another post, someone suggested doing ‘rfkill -r’ to see if wireless is blocked. It reported:
0 wlan phy0 unblocked unblocked
… so this is not the problem.

Excerpt from inxi -F:
System: Host: markbeslinux Kernel: 5.7.2-1-MANJARO-ARM aarch64 bits: 64 Desktop: KDE Plasma 5.19.0
Distro: Manjaro ARM

(lines deleted, if I try to post the entire output, the site says ‘links are not allowed’…)

Network: Message: No ARM data found for this feature.
IF-ID-1: wlan0 state: down mac: 10:2c:6b:1b:a5:dc

It would seem something needs to be done with wlan0, but I don’t know what…

I would appreciate any help. Without internet connectivity, the Pine64 will not be of much use to me. Thanks.

9

Can you share the output of dmesg after an unsuccessful connection trial?

Also have you connected successfully to any other wireless network?

10

Here is an excerpt from dmesg, showing 2 attempted connections.

I have not been able to connect to any other wireless network. I am able to connect to this wireless network successfully with a Windows 10 laptop and a Fire tablet.

Thanks!

[ 1921.570913] ieee80211 phy0: brcmf_vif_set_mgmt_ie: vndr ie set error : -52
[ 1921.571611] ieee80211 phy0: brcmf_vif_set_mgmt_ie: vndr ie set error : -52
[ 1922.223870] audit: type=1130 audit(1609897312.950:135): pid=1 uid=0 auid=4294967295 ses=4294967295 subj==unconfined msg=‘unit=NetworkManager-dispatcher comm=“systemd” exe=“/usr/lib/systemd/systemd” hostname=? addr=? terminal=? res=success’
[ 1927.431692] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 1932.025206] audit: type=1131 audit(1609897322.750:136): pid=1 uid=0 auid=4294967295 ses=4294967295 subj==unconfined msg=‘unit=NetworkManager-dispatcher comm=“systemd” exe=“/usr/lib/systemd/systemd” hostname=? addr=? terminal=? res=success’

[ 1959.511181] ieee80211 phy0: brcmf_vif_set_mgmt_ie: vndr ie set error : -52
[ 1959.511810] ieee80211 phy0: brcmf_vif_set_mgmt_ie: vndr ie set error : -52
[ 1960.167281] audit: type=1130 audit(1609897350.890:137): pid=1 uid=0 auid=4294967295 ses=4294967295 subj==unconfined msg=‘unit=NetworkManager-dispatcher comm=“systemd” exe=“/usr/lib/systemd/systemd” hostname=? addr=? terminal=? res=success’
[ 1970.030083] audit: type=1131 audit(1609897360.760:138): pid=1 uid=0 auid=4294967295 ses=4294967295 subj==unconfined msg=‘unit=NetworkManager-dispatcher comm=“systemd” exe=“/usr/lib/systemd/systemd” hostname=? addr=? terminal=? res=success’