Black screen from installer flash

Trying to install on my Surface Laptop 4 with the AMD processor, but when I select either the open source or proprietary drivers, the screen stays black. I’ve tried looking around for changing load options or any fixes, but haven’t been able to find anything. Surface is currently running windows 11.

inxi output via WSL ubuntu:

  Host: Hestia Kernel: x86_64 bits: 64
    Desktop: N/A Distro: Ubuntu 22.04.2 LTS (Jammy Jellyfish)
  Message: No machine data: try newer kernel. Is dmidecode installed? Try -M
  ID-1: BAT1 charge: 5.0 Wh (100.0%) condition: 5.0/5.0 Wh (100.0%)
    volts: 5.0 min: 5.0
  Info: 6-core model: AMD Ryzen 5 Microsoft Surface Edition bits: 64
    type: MT MCP cache: L2: 3 MiB
  Speed (MHz): avg: 2196 min/max: N/A cores: 1: 2196 2: 2196 3: 2196
    4: 2196 5: 2196 6: 2196 7: 2196 8: 2196 9: 2196 10: 2196 11: 2196 12: 2196
  Device-1: Microsoft driver: dxgkrnl v: 2.0.2
  Display: wayland server: Microsoft Corporation driver: gpu: dxgkrnl
    resolution: 2256x1504~60Hz
  OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits)
    v: 4.5 Mesa 23.0.4-0ubuntu1~22.04.1
  Message: No device data found.
  Message: No device data found.
  IF-ID-1: bonding_masters state: N/A speed: N/A duplex: N/A mac: N/A
  IF-ID-2: eth0 state: up speed: 10000 Mbps duplex: full
    mac: 00:15:5d:d1:a9:e5
  Local Storage: total: 1 TiB used: 167.66 GiB (16.4%)
  ID-1: /dev/sda model: Virtual Disk size: 389.5 MiB
  ID-2: /dev/sdb model: Virtual Disk size: 1 GiB
  ID-3: /dev/sdc model: Virtual Disk size: 1024 GiB
  ID-1: / size: 1006.85 GiB used: 1.75 GiB (0.2%) fs: ext4 dev: /dev/sdc
  ID-1: swap-1 type: partition size: 1024 MiB used: 0 KiB (0.0%)
    dev: /dev/sdb
  Message: No sensor data found. Is lm-sensors configured?
  Processes: 37 Uptime: 3m Memory: 3.56 GiB used: 648.6 MiB (17.8%)
  Shell: Bash inxi: 3.3.13

Ha. What the hell is that supposed to mean?

Ah, maybe that explains it. :sweat_smile:

I appreciate you trying to use inxi … but in this case maybe just give us the report of the hardware models? What ryzen is it ?

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