Audio not work on Inboox X3 plus XL31

Support Sound
1

Audio does not work through the laptop’s built-in speakers. They work via bluetooth headphones.

Laptop: Inboox X3 plus XL31 i5-1235U
OS: Manjaro KDE
Manjaro core: 6.12.12

Command output aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
2

Welcome to Manjaro forum @IvanKirpichnikov

Please post more information about system

inxi -SMAaz

Information about audio devices detected in PulseAudio or PipeWire

pactl list cards

and ALSA mixer controls for onboard device ALC269VB

amixer --card=PCH
3

Hello.

inxi -SMAaz

System:
  Kernel: 6.12.12-2-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.12-x86_64
    root=UUID=e29369a5-1344-41d1-a742-544f5243a706 rw quiet splash
    udev.log_priority=3
  Desktop: KDE Plasma v: 6.2.5 tk: Qt v: N/A info: frameworks v: 6.10.0
    wm: kwin_x11 with: krunner vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
  Type: Laptop System: Infinix product: INBOOK X3 Plus
    v: XL31_BIOS_IDL325_200B_V1.0_1.05 serial: <superuser required>
  Mobo: N/A model: EM_IDL325_200B_V1.0 serial: <superuser required>
    uuid: <superuser required> UEFI: American Megatrends LLC.
    v: XL31_BIOS_IDL325_200B_V1.0_1.05 date: 05/24/2023
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio
    vendor: Emdoor Digital driver: snd_hda_intel v: kernel
    alternate: snd_soc_avs,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
    chip-ID: 8086:51c8 class-ID: 0403
  API: ALSA v: k6.12.12-2-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl

pactl list cards

Card #49
        Name: alsa_card.pci-0000_00_1f.3
        Driver: alsa
        Owner Module: n/a
        Properties:
                api.acp.auto-port = "false"
                api.acp.auto-profile = "false"
                api.alsa.card = "0"
                api.alsa.card.longname = "HDA Intel PCH at 0x6001148000 irq 155"
                api.alsa.card.name = "HDA Intel PCH"
                api.alsa.path = "hw:0"
                api.alsa.use-acp = "true"
                api.dbus.ReserveDevice1 = "Audio0"
                api.dbus.ReserveDevice1.Priority = "-20"
                device.api = "alsa"
                device.bus = "pci"
                device.bus_path = "pci-0000:00:1f.3"
                device.description = "Встроенное аудио"
                device.enum.api = "udev"
                device.form_factor = "internal"
                device.icon_name = "audio-card-analog-pci"
                device.name = "alsa_card.pci-0000_00_1f.3"
                device.nick = "HDA Intel PCH"
                device.plugged.usec = "7448624"
                device.product.id = "0x51c8"
                device.product.name = "Alder Lake PCH-P High Definition Audio Controller"
                device.subsystem = "sound"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                device.vendor.id = "0x8086"
                device.vendor.name = "Intel Corporation"
                media.class = "Audio/Device"
                factory.id = "15"
                client.id = "47"
                object.id = "49"
                object.serial = "49"
                object.path = "alsa:acp:PCH"
                alsa.card = "0"
                alsa.card_name = "HDA Intel PCH"
                alsa.long_card_name = "HDA Intel PCH at 0x6001148000 irq 155"
                alsa.driver_name = "snd_hda_intel"
                alsa.mixer_name = "Realtek ALC269VB"
                alsa.components = "HDA:10ec0269,27820246,00100100 HDA:8086281c,80860101,00100000"
                alsa.id = "PCH"
                device.string = "0"
        Profiles:
                off: Выключено (sinks: 0, sources: 0, priority: 0, available: yes)
                output:analog-stereo+input:analog-stereo: Аналоговый стерео дуплекс (sinks: 1, sources: 1, priority: 6565, available: yes)
                output:analog-stereo: Аналоговый стерео выход (sinks: 1, sources: 0, priority: 6500, available: yes)
                output:hdmi-stereo+input:analog-stereo: Цифровой стерео (HDMI) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 5965, available: no)
                output:hdmi-stereo: Цифровой стерео (HDMI) выход (sinks: 1, sources: 0, priority: 5900, available: no)
                output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 5765, available: no)
                output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 5765, available: no)
                output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 5765, available: no)
                output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) выход (sinks: 1, sources: 0, priority: 5700, available: no)
                output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) выход (sinks: 1, sources: 0, priority: 5700, available: no)
                output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) выход (sinks: 1, sources: 0, priority: 5700, available: no)
                output:hdmi-surround+input:analog-stereo: Цифровой объёмный 5.1 (HDMI) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 865, available: no)
                output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 865, available: no)
                output:hdmi-surround: Цифровой объёмный 5.1 (HDMI) выход (sinks: 1, sources: 0, priority: 800, available: no)
                output:hdmi-surround71: Digital Surround 7.1 (HDMI) выход (sinks: 1, sources: 0, priority: 800, available: no)
                output:hdmi-surround-extra1+input:analog-stereo: Digital Surround 5.1 (HDMI 2) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround71-extra1+input:analog-stereo: Digital Surround 7.1 (HDMI 2) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4) выход + Аналоговый стерео вход (sinks: 1, sources: 1, priority: 665, available: no)
                output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) выход (sinks: 1, sources: 0, priority: 600, available: no)
                output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) выход (sinks: 1, sources: 0, priority: 600, available: no)
                output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) выход (sinks: 1, sources: 0, priority: 600, available: no)
                output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) выход (sinks: 1, sources: 0, priority: 600, available: no)
                output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) выход (sinks: 1, sources: 0, priority: 600, available: no)
                output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) выход (sinks: 1, sources: 0, priority: 600, available: no)
                input:analog-stereo: Аналоговый стерео вход (sinks: 0, sources: 1, priority: 65, available: yes)
                pro-audio: Pro Audio (sinks: 5, sources: 1, priority: 1, available: yes)
        Active Profile: output:analog-stereo+input:analog-stereo
        Ports:
                analog-input-internal-mic: Встроенный микрофон (type: Mic, priority: 8900, latency offset: 0 usec, availability group: Legacy 1, availability unknown)
                        Properties:
                                port.type = "mic"
                                port.availability-group = "Legacy 1"
                                device.icon_name = "audio-input-microphone"
                                card.profile.port = "0"
                        Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo, output:hdmi-stereo+input:analog-stereo, output:hdmi-surround+input:analog-stereo, output:hdmi-surround71+input:analog-stereo, output:hdmi-stereo-extra1+input:analog-stereo, output:hdmi-surround-extra1+input:analog-stereo, output:hdmi-surround71-extra1+input:analog-stereo, output:hdmi-stereo-extra2+input:analog-stereo, output:hdmi-surround-extra2+input:analog-stereo, output:hdmi-surround71-extra2+input:analog-stereo, output:hdmi-stereo-extra3+input:analog-stereo, output:hdmi-surround-extra3+input:analog-stereo, output:hdmi-surround71-extra3+input:analog-stereo
                analog-input-mic: Микрофон (type: Mic, priority: 8700, latency offset: 0 usec, availability group: Legacy 2, not available)
                        Properties:
                                port.type = "mic"
                                port.availability-group = "Legacy 2"
                                device.icon_name = "audio-input-microphone"
                                card.profile.port = "1"
                        Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo, output:hdmi-stereo+input:analog-stereo, output:hdmi-surround+input:analog-stereo, output:hdmi-surround71+input:analog-stereo, output:hdmi-stereo-extra1+input:analog-stereo, output:hdmi-surround-extra1+input:analog-stereo, output:hdmi-surround71-extra1+input:analog-stereo, output:hdmi-stereo-extra2+input:analog-stereo, output:hdmi-surround-extra2+input:analog-stereo, output:hdmi-surround71-extra2+input:analog-stereo, output:hdmi-stereo-extra3+input:analog-stereo, output:hdmi-surround-extra3+input:analog-stereo, output:hdmi-surround71-extra3+input:analog-stereo
                analog-output-speaker: Динамики (type: Speaker, priority: 10000, latency offset: 0 usec, availability group: Legacy 3, availability unknown)
                        Properties:
                                port.type = "speaker"
                                port.availability-group = "Legacy 3"
                                device.icon_name = "audio-speakers"
                                card.profile.port = "2"
                        Part of profile(s): output:analog-stereo, output:analog-stereo+input:analog-stereo
                analog-output-headphones: Наушники (type: Headphones, priority: 9900, latency offset: 0 usec, availability group: Legacy 4, not available)
                        Properties:
                                port.type = "headphones"
                                port.availability-group = "Legacy 4"
                                device.icon_name = "audio-headphones"
                                card.profile.port = "3"
                        Part of profile(s): output:analog-stereo, output:analog-stereo+input:analog-stereo
                hdmi-output-0: HDMI / DisplayPort (type: HDMI, priority: 5900, latency offset: 0 usec, availability group: Legacy 5, not available)
                        Properties:
                                port.type = "hdmi"
                                port.availability-group = "Legacy 5"
                                device.icon_name = "video-display"
                                card.profile.port = "4"
                        Part of profile(s): output:hdmi-stereo, output:hdmi-stereo+input:analog-stereo, output:hdmi-surround, output:hdmi-surround+input:analog-stereo, output:hdmi-surround71, output:hdmi-surround71+input:analog-stereo
                hdmi-output-1: HDMI / DisplayPort 2 (type: HDMI, priority: 5800, latency offset: 0 usec, availability group: Legacy 6, not available)
                        Properties:
                                port.type = "hdmi"
                                port.availability-group = "Legacy 6"
                                device.icon_name = "video-display"
                                card.profile.port = "5"
                        Part of profile(s): output:hdmi-stereo-extra1, output:hdmi-stereo-extra1+input:analog-stereo, output:hdmi-surround-extra1, output:hdmi-surround-extra1+input:analog-stereo, output:hdmi-surround71-extra1, output:hdmi-surround71-extra1+input:analog-stereo
                hdmi-output-2: HDMI / DisplayPort 3 (type: HDMI, priority: 5700, latency offset: 0 usec, availability group: Legacy 7, not available)
                        Properties:
                                port.type = "hdmi"
                                port.availability-group = "Legacy 7"
                                device.icon_name = "video-display"
                                card.profile.port = "6"
                        Part of profile(s): output:hdmi-stereo-extra2, output:hdmi-stereo-extra2+input:analog-stereo, output:hdmi-surround-extra2, output:hdmi-surround-extra2+input:analog-stereo, output:hdmi-surround71-extra2, output:hdmi-surround71-extra2+input:analog-stereo
                hdmi-output-3: HDMI / DisplayPort 4 (type: HDMI, priority: 5600, latency offset: 0 usec, availability group: Legacy 8, not available)
                        Properties:
                                port.type = "hdmi"
                                port.availability-group = "Legacy 8"
                                device.icon_name = "video-display"
                                card.profile.port = "7"
                        Part of profile(s): output:hdmi-stereo-extra3, output:hdmi-stereo-extra3+input:analog-stereo, output:hdmi-surround-extra3, output:hdmi-surround-extra3+input:analog-stereo, output:hdmi-surround71-extra3, output:hdmi-surround71-extra3+input:analog-stereo

amixer --card=PCH

Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 60 [69%] [-20.25dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Speaker',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 255 [100%] [0.00dB]
  Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'Mic',0
  Capabilities: pvolume pswitch cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Playback channels: Front Left - Front Right
  Capture channels: Mono
  Limits: Playback 0 - 31
  Mono: Capture [off]
  Front Left: Playback 31 [100%] [12.00dB] [on]
  Front Right: Playback 31 [100%] [12.00dB] [on]
Simple mixer control 'Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',3
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 31
  Front Left: Capture 31 [100%] [30.00dB] [on]
  Front Right: Capture 31 [100%] [30.00dB] [on]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'
Simple mixer control 'Internal Mic',0
  Capabilities: pvolume pswitch cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Playback channels: Front Left - Front Right
  Capture channels: Mono
  Limits: Playback 0 - 31
  Mono: Capture [on]
  Front Left: Playback 31 [100%] [12.00dB] [on]
  Front Right: Playback 31 [100%] [12.00dB] [on]
Simple mixer control 'Internal Mic 1',0
  Capabilities: cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Capture channels: Mono
  Mono: Capture [off]
Simple mixer control 'Internal Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 3 [100%] [36.00dB]
  Front Right: 3 [100%] [36.00dB]
Simple mixer control 'Internal Mic Boost',1
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 3 [100%] [36.00dB]
  Front Right: 3 [100%] [36.00dB]
Simple mixer control 'Loopback Mixing',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Enabled'
4

I’ll provide more information

Sound works through wired headphones.

5

This is very strange considering ALSA data shows mixer control for Headphone output is set to 0% volume and is muted (off), but the Speaker output is set to 100% and unmuted (on)

Simple mixer control 'Headphone',0

  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]

Simple mixer control 'Speaker',0

  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]

I suggest use alsamixer to check and adjust mixer settings

alsamixer --card=0

First, use arrow keys → ← to locate mixer control Auto-Mute Mode
and use ↑ ↓ to set it to Disabled

Then check mixer controls for Headphone and Speaker
If the headphones are plugged in the speaker output should be muted [MM]
If the headphones are unplugged the speaker output should be unmuted [OO] and headphone output muted [MM]
Use M key to mute or unmute speaker output if needed
and ↑ ↓ to change volume level if needed

If audio to speakers and headphones is working, use this command to save ALSA mixer settings

sudo alsactl store

System should then restore correct settings automatically when system is booted
If settings are not restored automatically, use this command

sudo alsactl restore