After waking up from suspending my system was unresponsive

Support
1

I have noticed that after waking up from suspending my system was unresponsive (the touchpad pointer could be moved, but I couldn’t click anywhere or use the keyboard), and I had to force a restart. I’ll investigate if this is due to the update.

2

What desktop environment? at least give some info when reporting a problem please as it can be relevant. I had a similar issue in the past weeks where clicks were not registering and I thought it was a tool I was using that had an issue but maybe not after all.

3

Sorry, my post sucked…

Here is my system:

  Kernel: 5.17.4-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.17-x86_64
    root=UUID=e6c4e28c-1714-4aa0-8378-71e34489645d ro
    cryptdevice=UUID=558055a3-e71d-4692-926f-516ae14a27c3:luks-558055a3-e71d-4692-926f-516ae14a27c3
    root=/dev/mapper/luks-558055a3-e71d-4692-926f-516ae14a27c3 apparmor=1
    security=apparmor udev.log_priority=3 enable_fbc=1 enable_psr=1
    disable_power_well=0 mem_sleep_default=deep
    resume=/dev/mapper/luks-558055a3-e71d-4692-926f-516ae14a27c3
    resume_offset=65067008
  Desktop: GNOME v: 42.0 tk: GTK v: 3.24.33 wm: gnome-shell dm: GDM v: 41.3
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: XPS 15 7590 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Dell model: 018W12 v: A06 serial: <superuser required> UEFI: Dell
    v: 1.14.1 date: 10/11/2021
Battery:
  ID-1: BAT0 charge: 41.8 Wh (43.6%) condition: 95.9/97.0 Wh (98.8%)
    volts: 12.1 min: 11.4 model: LGC-LGC8.33 DELL 5XJ280A type: Li-ion
    serial: <filter> status: charging
CPU:
  Info: model: Intel Core i7-9750H bits: 64 type: MT MCP arch: Coffee Lake
    family: 6 model-id: 0x9E (158) stepping: 0xA (10) microcode: 0xEC
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 1.5 MiB desc: 6x256 KiB
    L3: 12 MiB desc: 1x12 MiB
  Speed (MHz): avg: 2343 high: 3098 min/max: 800/4500 scaling:
    driver: intel_pstate governor: powersave cores: 1: 2176 2: 2432 3: 2206
    4: 3098 5: 2624 6: 2727 7: 1844 8: 1500 9: 1743 10: 2755 11: 2598 12: 2418
    bogomips: 62431
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf
    mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] vendor: Dell
    driver: i915 v: kernel ports: active: eDP-1 empty: DP-1,DP-2,DP-3
    bus-ID: 00:02.0 chip-ID: 8086:3e9b class-ID: 0300
  Device-2: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
    bus-ID: 1-12:4 chip-ID: 0c45:6723 class-ID: 0e02
  Display: x11 server: X.org v: 1.21.1.3 with: Xwayland v: 22.1.1
    compositor: gnome-shell driver: X: loaded: modesetting gpu: i915
    display-ID: :1 screens: 1
  Screen-1: 0 s-res: 3840x2160 s-size: <missing: xdpyinfo>
  Monitor-1: eDP-1 model: Samsung 0xa029 built: 2019 res: 3840x2160 hz: 60
    dpi: 284 gamma: 1.2 size: 344x194mm (13.54x7.64") diag: 395mm (15.5")
    ratio: 16:9 modes: 3840x2160
  Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Dell driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
    chip-ID: 8086:a348 class-ID: 0403
  Sound Server-1: ALSA v: k5.17.4-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 15.0 running: no
  Sound Server-4: PipeWire v: 0.3.50 running: no
Network:
  Device-1: Intel Wi-Fi 6 AX200 vendor: Rivet Networks Killer™
    driver: iwlwifi v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1
    bus-ID: 3b:00.0 chip-ID: 8086:2723 class-ID: 0280
  IF: wlp59s0 state: up mac: <filter>
  IF-ID-1: virbr0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-4:11 chip-ID: 8087:0029 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 8 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Drives:
  Local Storage: total: 476.94 GiB used: 236.64 GiB (49.6%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
    model: PC SN730 NVMe WDC 512GB size: 476.94 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 11150012 temp: 28.9 C scheme: GPT
Partition:
  ID-1: / raw-size: 355.94 GiB size: 349.36 GiB (98.15%)
    used: 236.64 GiB (67.7%) fs: ext4 dev: /dev/dm-0 maj-min: 254:0
    mapped: luks-558055a3-e71d-4692-926f-516ae14a27c3
  ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%)
    used: 508 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p7 maj-min: 259:7
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 15 GiB used: 300 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 51.0 C pch: 42.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 0 fan-2: 0
Info:
  Processes: 445 Uptime: 7h 10m wakeups: 14 Memory: 15.27 GiB
  used: 10.62 GiB (69.5%) Init: systemd v: 250 tool: systemctl Compilers:
  gcc: 11.2.0 clang: 13.0.1 Packages: 1880 pacman: 1840 lib: 496 flatpak: 32
  snap: 8 Shell: Zsh v: 5.8.1 running-in: gnome-terminal inxi: 3.3.15

I have to say that the issue has not occured again (with 3-4 suspensions in the meantime) since yesterday.
1 Like
4

Tip:

To provide terminal output, copy the text you wish to share, and paste it here, surrounded by three (3) backticks, a.k.a grave accents. Like this:

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Instead of like this:

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Thereby improving legibility and making it much easier for those trying to be of assistance.

Please edit your post accordingly.

5

I see the common thing we have is the kernel so maybe the kernel 5.17 is the culprit here (I use KDE). The issue I had after going back to the computer the next day (after I sleep) was the clicks not registering at all (but I could move the mouse, highlight icons in the taskbar when hovering them), and unplugging/plugging the mouse fixed the issue. In your case the keyboard wasn’t working but mine was, but on your laptop the keyboard/trackpad is maybe one peripheral instead of two like on my desktop PC.

I’ll try to investigate the issue too, maybe it is related to sleeping/waking up the computer. I thought it was Input Remapper tool that was the culprit on my side but maybe not, now you said you had similar issue.

I guess we could continue in a dedicated thread if needed instead of flooding this thread.

6

Good idea. :wink: