Hello everybody,
For two years, I had no issues with my Dell XPS 13. After the last update, the sound of my Dell notebook doesn’t work any more. What information do you need, that you can support me?
Attached the information of the system:
System:
Kernel: 6.1.55-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc available: acpi_pm
parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
root=UUID=2db20997-b952-4d54-af44-046b8468fc04 rw quiet apparmor=1
security=apparmor resume=UUID=14f93ad6-035b-43dd-aef5-687eb9e10459
udev.log_priority=3
Desktop: KDE Plasma v: 5.27.8 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2 dm: SDDM
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Dell product: XPS 13 9310 v: N/A
serial: Chassis: type: 10 serial:
Mobo: Dell model: 0DXP1F v: A00 serial: UEFI: Dell
v: 2.1.1 date: 03/25/2021
Battery:
ID-1: BAT0 charge: 44.3 Wh (93.5%) condition: 47.4/51.0 Wh (93.0%) volts: 8.4
min: 7.6 model: LGC-LGC6.5 DELL 2XXFW0B type: Li-poly serial:
status: charging
Memory:
System RAM: total: 16 GiB note: est. available: 15.34 GiB
used: 8.89 GiB (57.9%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: model: 11th Gen Intel Core i7-1185G7 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 1
microcode: 0xAC
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB L3: 12 MiB
desc: 1x12 MiB
Speed (MHz): avg: 1092 high: 1239 min/max: 400/4800 scaling:
driver: intel_pstate governor: powersave cores: 1: 1239 2: 1156 3: 1205
4: 1232 5: 1175 6: 1218 7: 1113 8: 400 bogomips: 47936
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
arch_capabilities arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2
avx512_vnni avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd
avx512dq avx512f avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2
cdp_l2 clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16
cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
flush_l1d fma fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp
hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt invpcid
invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b
movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm
pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed
rdt_a rdtscp rep_good sdbg sep sha_ni smap smep smx split_lock_detect ss
ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tme tpr_shadow tsc
tsc_adjust tsc_deadline_timer tsc_known_freq umip vaes vme vmx vnmi
vpclmulqdq vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities:
Type: gather_data_sampling mitigation: Microcode
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed status: Not affected
Type: spec_rstack_overflow status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
filling, PBRSB-eIBRS: SW sequence
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: Dell driver: i915
v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21 ports:
active: DP-3,eDP-1 empty: DP-1, DP-2, DP-4, HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:9a49 class-ID: 0300
Device-2: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-6:3 chip-ID: 0c45:6a0f
class-ID: 0e02
Display: x11 server: X.Org v: 21.1.8 compositor: kwin_x11 driver: X:
loaded: modesetting alternate: fbdev,vesa dri: iris gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 7680x2400 s-dpi: 96 s-size: 2032x635mm (80.00x25.00")
s-diag: 2129mm (83.82")
Monitor-1: DP-3 pos: primary,left model: LG (GoldStar) Ultra HD
serial: built: 2020 res: 3840x2160 hz: 60 dpi: 163 gamma: 1.2
size: 600x340mm (23.62x13.39") diag: 690mm (27.2") ratio: 16:9 modes:
max: 3840x2160 min: 640x480
Monitor-2: eDP-1 pos: right model: Sharp 0x14fa built: 2020 res: 3840x2400
hz: 60 dpi: 339 gamma: 1.2 size: 288x180mm (11.34x7.09") diag: 340mm (13.4")
ratio: 16:10 modes: 3840x2400
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris
device: 1 drv: swrast gbm: drv: iris surfaceless: drv: iris x11: drv: iris
inactive: wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.1.9-manjaro1.1
glx-v: 1.4 direct-render: yes renderer: Mesa Intel Xe Graphics (TGL GT2)
device-ID: 8086:9a49 memory: 14.98 GiB unified: yes
API: Vulkan v: 1.3.264 layers: N/A device: 0 type: integrated-gpu
name: Intel Xe Graphics (TGL GT2) driver: mesa intel v: 23.1.9-manjaro1.1
device-ID: 8086:9a49 surfaces: xcb,xlib
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Dell
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
chip-ID: 8086:a0c8 class-ID: 0401
API: ALSA v: k6.1.55-1-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 0.3.80 status: off with: pipewire-media-session
status: active tools: pw-cli
Server-3: PulseAudio v: 16.1 status: active with: 1: pulseaudio-alsa
type: plugin 2: pulseaudio-jack type: module tools: pacat,pactl
Network:
Device-1: Intel Wi-Fi 6 AX201 vendor: Rivet Networks driver: iwlwifi
v: kernel bus-ID: 00:14.3 chip-ID: 8086:a0f0 class-ID: 0280
IF: wlp0s20f3 state: up mac:
IP v4: type: dynamic noprefixroute scope: global
broadcast:
IP v6: type: noprefixroute scope: link
WAN IP:
Bluetooth:
Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-10:4 chip-ID: 8087:0026
class-ID: e001
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 953.87 GiB used: 147.49 GiB (15.5%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital model: PC SN730
NVMe WDC 1024GB size: 953.87 GiB block-size: physical: 512 B logical: 512 B
speed: 31.6 Gb/s lanes: 4 tech: SSD serial: fw-rev: 11150012
temp: 47.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 936.68 GiB size: 920.9 GiB (98.32%)
used: 147.49 GiB (16.0%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: 2db20997-b952-4d54-af44-046b8468fc04
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 336 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
label: NO_LABEL uuid: EE6C-239D
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
compressor: zstd max-pool: 20%
ID-1: swap-1 type: partition size: 16.89 GiB used: 0 KiB (0.0%)
priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3 label: N/A
uuid: 14f93ad6-035b-43dd-aef5-687eb9e10459
Unmounted:
Message: No unmounted partitions found.
USB:
Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 1 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Hub-2: 2-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Hub-3: 3-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
class-ID: 0900
Device-1: 3-3:2 info: Shenzhen Goodix FingerPrint type:
driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1
mode: 1.1 power: 100mA chip-ID: 27c6:533c class-ID: ff00
Hub-4: 3-4:11 info: Texas Instruments TUSB8041 4-Port Hub ports: 4 rev: 2.1
speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 0451:8142
class-ID: 0900
Device-1: 3-4.3:12 info: Logitech Unifying Receiver
type: keyboard,mouse,HID driver: logitech-djreceiver,usbhid interfaces: 3
rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 98mA
chip-ID: 046d:c52b class-ID: 0300
Device-2: 3-4.4:13 info: LG USA 27UP850 - WK.AEUDCSN External Monitor 4K
type: HID driver: hid-generic,usbhid interfaces: 1 rev: 2.0
speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 chip-ID: 043e:9a39
class-ID: 0300 serial:
Device-3: 3-6:3 info: Microdia Integrated_Webcam_HD type: video
driver: uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1
mode: 2.0 power: 500mA chip-ID: 0c45:6a0f class-ID: 0e02
Device-4: 3-10:4 info: Intel AX201 Bluetooth type: bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
power: 100mA chip-ID: 8087:0026 class-ID: e001
Hub-5: 4-0:1 info: super-speed hub ports: 4 rev: 3.1
speed: 10 Gb/s (1.16 GiB/s) lanes: 1 mode: 3.2 gen-2x1 chip-ID: 1d6b:0003
class-ID: 0900
Sensors:
System Temperatures: cpu: 53.0 C mobo: 47.0 C
Fan Speeds (rpm): cpu: 5401 mobo: 5120
Info:
Processes: 282 Uptime: 20h 57m wakeups: 420 Init: systemd v: 254
default: graphical tool: systemctl Compilers: gcc: 13.2.1 clang: 16.0.6
Packages: pm: pacman pkgs: 1813 libs: 424 tools: pamac pm: flatpak pkgs: 0
Shell: Zsh v: 5.9 default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.30
Thank you in advance.
Kind regards.