Author Topic: Recover data from WD Passport external hard drive  (Read 6329 times)

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Offline gunjanthesystemTopic starter

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Recover data from WD Passport external hard drive
« on: 02. November 2013, 11:46:50 »
Hi,

I am Manjaro user since past 6 months. First i used to dual boot with windows but then i removed windows altogether. I have a Western Digital My Passport, external hard drive. Suddently it has stopped working. I am not able to mount it.

The demsg says:

[12926.766307] usb-storage 5-3:1.0: USB Mass Storage device detected
[12926.766457] scsi5 : usb-storage 5-3:1.0
[12927.769749] scsi 5:0:0:0: Direct-Access     WD       My Passport 0748 1015 PQ: 0 ANSI: 6
[12927.772191] scsi 5:0:0:1: Enclosure         WD       SES Device       1015 PQ: 0 ANSI: 6
[12927.772340] ses 5:0:0:1: Attached Enclosure device
[12935.781826] ses 5:0:0:1: Failed to get diagnostic page 0x8000002
[12935.781836] ses 5:0:0:1: Failed to bind enclosure -19
[12935.783800] sd 5:0:0:0: [sdb] Spinning up disk...
[12936.785417] ...not responding...
[13048.496485] sd 5:0:0:0: [sdb] READ CAPACITY failed
[13048.496493] sd 5:0:0:0: [sdb] 
[13048.496497] Result: hostbyte=0x00 driverbyte=0x08
[13048.496501] sd 5:0:0:0: [sdb] 
[13048.496504] Sense Key : 0x2 [current]
[13048.496510] sd 5:0:0:0: [sdb] 
[13048.496513] ASC=0x4 ASCQ=0x1
[13050.507479] sd 5:0:0:0: [sdb] Test WP failed, assume Write Enabled
[13052.527351] sd 5:0:0:0: [sdb] Asking for cache data failed
[13052.527361] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[13052.533102] sd 5:0:0:0: [sdb] Spinning up disk...
[13053.535434] ...............................................................................not responding...

Also,'lsusb' can recognize the device attached but 'df' does not show it.

The disk is in warranty period but I have a lot of precious memories as pictures in the disk.
i already tried testdisk for recovery. but testdisk is not able to see the disk either.
Can someone suggest me how to recover the data?

Thanks,
Gunjan

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Re: Recover data from WD Passport external hard drive
« Reply #1 on: 02. November 2013, 12:14:13 »
Thy photorec, It is installed with the testdisk package.. I had the same problem, testdisk couldn't find any partitions on my drive, photorec did as it looks at the drive in a different way...

Offline gunjanthesystemTopic starter

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Re: Recover data from WD Passport external hard drive
« Reply #2 on: 02. November 2013, 12:26:40 »
Hi,

Photorec is not showing "the disk" either. I am not able to see the disk in either testdisk or photorec

thanks

Offline FadeMind

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Re: Recover data from WD Passport external hard drive
« Reply #3 on: 02. November 2013, 12:39:45 »
Connect device to USB port. Open terminal. Check where disk is mounted:
Code: [Select]
sudo fdisk -lsdb is example mount point.
Run full S.M.A.R.T. scan:
Code: [Select]
sudo smartctl -t long /dev/sdbWait to described time.
Next. Check results of scan:
Code: [Select]
sudo smartctl -i /dev/sdbPaste results on pastebin.com and paste URL in post.
To recover partition use testdisk (not photorec). Beware. It's advanced, dangerous tool to fix, recover partitions etc.
For FIX NTFS partition use Hirens Boot CD - Mini XP or Mini 7. NTFSFIX tool from Linux DON'T fixing propertly NTFS MFT. I checked some times ago.

Check cable, USB port. Paste on pastebin.com results:
lsmod
dmesg
BEFORE and AFTER connecting disk.
TIP: Just run:
Code: [Select]
dmesg > dmesg
Code: [Select]
lsmod > lsmod

Offline handy

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Re: Recover data from WD Passport external hard drive
« Reply #4 on: 02. November 2013, 12:39:58 »
In an effort to access the data, I'd try using a different usb cable; booting from live media in the hope you can get access; connect to different computers. See if Clonezilla can get access & if so try to clone at least any partition that is holding important data.
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Offline mandog

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Re: Recover data from WD Passport external hard drive
« Reply #5 on: 02. November 2013, 13:11:54 »
In an effort to access the data, I'd try using a different usb cable; booting from live media in the hope you can get access; connect to different computers. See if Clonezilla can get access & if so try to clone at least any partition that is holding important data.
if it is formated ntfs it needs to be plugged in to a windows box and disk checked 1st.
if it still can't be accessed its likely that its the power supply or the module thats faulty. if it was not in warranty I would suggest removing it from the case and plugging  into a desktop using extra leads, 
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Offline handy

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Re: Recover data from WD Passport external hard drive
« Reply #6 on: 02. November 2013, 13:30:51 »
@mandog: It is a 2.5" notebook drive. I own one. Mine is USB-3, there is no external power connector for it. I agree, if it wasn't under warranty, & it was mine, I too would end up removing it from its case & attaching it directly to my computer.

Also, if the data was really valuable to me, I would say damn the warranty & rip the drive out of the case & try everything I could, to get a clone of the partition(s), before then going to work on the actual drive. Using whatever tools I found (after lots of research) to be the current pick of the crop for the job(s) at hand.

It all comes down to being able to access the partition(s) on the drive. Because it is so portable, if I could, I'd be plugging it into other computers in the hope that I'd get lucky. Cause sometimes you can.
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manipulation of consciousness, through which reality
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Offline Verändert2.0

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Re: Recover data from WD Passport external hard drive
« Reply #7 on: 02. November 2013, 13:52:05 »
Don't do any filechecks or smartchecks on failing drives. Things could get worse. Leave that disk untouched. If you have enough space, make an image first if possible and work with the image

Code: [Select]
# dd if=/dev/target_partition of=/home/user/partition.image

Offline gunjanthesystemTopic starter

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Re: Recover data from WD Passport external hard drive
« Reply #8 on: 02. November 2013, 14:46:28 »
Hi,
Really appreciate everyone's responses.

I have already tried using other usb cables and connecting to different computers (mac/windows). (In windows systems, it showed in device manager as of size 0, it asked for reinitialisation, but when i tried reinitialisation, it said I/O error)

@FadeMind
the problem is the disk is not listed by 'fdisk -l'  output at (http://pastebin.com/LLh0hgbd). Hence i cannot proceed to the SMART scan.
Output of lsmod: http://pastebin.com/hvNXx6jB
Output of dmesg before plugging-in: http://pastebin.com/aHN4BydL
Output of dmesg after plugging-in: http://pastebin.com/Asg5u3QJ

@Verändert2.0  i cant do a 'dd' on it as i cannot access the disk, its not shown in fdisk

Still trying to find ways,
Thanks


ps: when trying to mount blindly

# mount -t ntfs /dev/sdb1 /mnt/passport
ntfs-3g: Failed to access volume '/dev/sdb1': No such file or directory
« Last Edit: 02. November 2013, 14:59:00 by gunjanthesystem »


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Re: Recover data from WD Passport external hard drive
« Reply #10 on: 02. November 2013, 15:22:29 »
I agree, if it wasn't under warranty, & it was mine, I too would end up removing it from its case & attaching it directly to my computer.

Also, if the data was really valuable to me, I would say damn the warranty & rip the drive out of the case & try everything I could, to get a clone of the partition(s), before then going to work on the actual drive. Using whatever tools I found (after lots of research) to be the current pick of the crop for the job(s) at hand.


Unfortunately with these drives removing it from the case is not going to help you as it has no SATA port. The sata-usb controller and port is built directly into the drive's pcb. Samsung is another manufacturer that does this to their 2.5" drives. If you have a steady hand, multimeter & fine tip soldering iron you could pick up the actual sata & power traces on the pcb and solder those to a sata port but that would mean bye-bye warranty.


Removing the drive is actually easy and you can do it without leaving any traces of opening it. All you need is your fingernails to unclip both sides and then slide the centre piece out.


I have come to the conclusion that when you want an external drive you should buy a normal drive 2.5" or 3.5" with a separate housing. Yes it's gonna cost you a bit more but you won't have this catch22 of warranty vs data when things go south. If the drive fails you plug it into your desktop and try to recover the data and then you return it under warranty.
« Last Edit: 02. November 2013, 15:32:40 by mips »

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Re: Recover data from WD Passport external hard drive
« Reply #11 on: 02. November 2013, 15:28:15 »
Suddently it has stopped working. I am not able to mount it.


With the drive connected lets see if you can interrogate it using hdparm,


Code: [Select]
sudo hdparm -I /dev/sdb

Offline gunjanthesystemTopic starter

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Re: Recover data from WD Passport external hard drive
« Reply #12 on: 02. November 2013, 19:02:58 »
Thanks everyone,

@mips 'hdparm' is saying "bad/missing sense data ...." (http://pastebin.com/QgfyhTJu)

It seems impossible to retrieve data without opining the case and tinkering with the pcb to get the sata port as @mips pointed out. However, I dont want to do that right now.

Its amazing that even though so many people faced this issue with WD, the WD guys did not do anything, and they are still one of the most popular hard disk manufacturers. i would say "bad/missing sense data".

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Re: Recover data from WD Passport external hard drive
« Reply #13 on: 02. November 2013, 19:41:24 »
Provide me with the full model number of the drive and I''ll contact someone I know in the data recovery industry and ask if they have any advice/suggestions before you retrun it for a warranty claim but I don't have much hope.

Offline gunjanthesystemTopic starter

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Re: Recover data from WD Passport external hard drive
« Reply #14 on: 02. November 2013, 19:57:03 »
@mips that will be great!

   The product is,  Western Digital - My Passport (1 TB),
 Product Number: WDBBEP0010BBK-01
                     url: http://goo.gl/3qHPS2

Thanks